unable to forward work item

Hello,

I am unable to forward a work item. I have tried from the UI and programmatically. I see the change in the history but still see the old owner in the workitem. There are no errors. The new owner exists in the system. I have system admin rights and the existing owner also tried to forward with no success.

Can you share a screenshot? What happen when you try to foward a workitem? Is this workitem part of access request or part of revocation? Do you have any global workitem forwarding rule?

there is no global work item forwarding rule. this is a workitem that is generated by one of our custom workflows and is of “ManualAction” type.

turns out we do have a forwarding rule in prod which was causing this. Thank you