The Zendesk Service Desk Connector Guide helps to perform effective and efficient service management for IdentityIQ services offered to the organization in the Zendesk Service Desk connector. The information contained within the Zendesk Service Desk Connector Guide relates to all IdentityIQ services provided by the IT department to the Business. The IdentityIQ services are purely Role based access that can be requested or revoked through Zendesk Service Desk. This integration is simple to configure and fast to deploy, so organizations can go live quickly with confidence, while scaling to an organization's business needs.
Revision History
The following tables list the revision history for the IdentityIQ version specific IT Service Management Infrastructure Modules and Zendesk Service Desk Connector documents (as of release 8.2 Patch 2, the Zendesk Service Desk documentation has been moved to its own guide):
| IdentityIQ Version |
Description |
Document Title |
| 8.2 |
- IdentityIQ for Atlassian Jira Service Desk for Cloud: A new application-based integration Module
- IdentityIQ for Zendesk Service Desk: A new integration module that allows ticket creation and tracking using the IdentityIQ platform as a single source for management.
- ServiceNow Service Desk Integration
- Supports the ServiceNow Quebec and Paris release
- No longer supports the ServiceNow Madrid release
- BMC Remedy Service Desk
- Supports BMC Remedy AR System Server version 20.02, 19.02 and 18.08.
- No longer supports the BMC Remedy AR System versions of 9.1.00 and 9.0.00
|
8.2 SailPoint IT Service Management Infrastructure Modules Guide |
| 8.2 Patch 1 |
- MicroFocus Service Manager Service
Desk: Supports Micro Focus Service Manager version 9.7
- IdentityIQ for ServiceNow Service Desk
- Supports the ServiceNow Rome release
- No longer supports the ServiceNow New York release
|
8.2.1 SailPoint IT Service Management Infrastructure Modules Guide |
| 8.2 Patch 2 |
Application based Service Desk Integration now supports multiple tickets grouped by application for requested items. |
8.2.2 SailPoint Zendesk Service Desk Connector Guide |
