What do we do?
We leverage domain expertise and industry experience to provide guidance.
We support implementation and technical projects by sharing knowledge.
We work collaboratively to improve customer outcomes and ongoing success.
Who are we?
Sr. Manager, Customer Success Engineering
Kaveh has a diverse background and work history, within IT and other disciplines. He has worked within the Identity and Access Management space for nearly two decades, and has served in a variety of roles during his long tenure at SailPoint.
Although one might consider that he's been nomadic practically since birth, Kaveh has committed to the nomadic lifestyle, spending the past several years living out of a suitcase, often leaving friends, family, and co-workers wondering "Where in the world is Kaveh?"
Sr. Customer Success Engineer
Rohit has been in the IT industry for over a decade and a half, and has worked in Identity and Access Management for the vast majority of that time. Coming from a developer background, he is inquisitive by nature, and loves to learn, innovate, and solve complex business problems.
Rohit is a die-hard Philadelphia Eagles fan ("Fly, Eagles Fly!"), and loves watching and playing sports. When he's not watching sports, Rohit enjoys going to the gym, reading, and listening to some good, old-school rock music.
Customer Success Engineer
Bassem is an Egyptian national living in Germany with his wife and son. He is passionate about cybersecurity and has focused on the Identity and Access Management area for nearly a decade, both as a business and technical consultant.
Outside of work, Bassem loves playing and watching football (soccer, for the Americans), and is a big fan of FC Liverpool. He also enjoys swimming, running, hanging out with friends, and connecting with people through learning from their life experiences.
How can we help you?
We've compiled a list of the most common questions we've heard in our thousands of hours of customer interactions.
Want to find out how to track access request activities in IdentityNow? Need to migrate your IdentityIQ implementation to the cloud? We've got answers for you.
Where can you find us?
Our team is active here in the community. If you ask a question or share an interesting idea, we might just turn up on your thread.
For specific questions or concerns, you can reach out to your Customer Success Manager to schedule an advising session.