How To: Get Help With Compass

How To: Get Help With Compass

Get help with your account, direction on specific features or share your feedback with the team!

If you don't know where to start, start here. Contact us for account help at

  • Login issues
  • Registration trouble
  • Can't "see" certain pages
  • Update your email
  • Change your username
  • Troubleshooting
  • General questions about features
  • Compass feedback


Compass Community tutorials

Before exploring the community, read and watch the tutorials. Get familiar with all of the Compass features to maximize your community experience. View the Community Tutorials page to learn more. 


Compass Q&A 

If you have a question that does not require in depth troubleshooting, or the sharing of sensitive information, try asking the community for help. Community members can chime in to answer your quick questions about how Compass works.

Note that this page is not for product questions. If you have a question about any of SailPoint's products, like IdentityIQ or IdentityNow, please direct it to the forums. 


Compass Announcements

Subscribe to the Compass Announcements blog to stay current on community news. Read the entries to stay informed about Compass changes and improvements. 

Version history
Revision #:
3 of 3
Last update:
‎Sep 14, 2020 01:32 PM
Updated by: