How To: Submit an Idea

The new Idea Portal is live! Have a great idea to share with us? Check out the tutorial below and head over to the idea portal to share it.

 

Overview

As we interact with software products, and compare those experiences - both positive and negative - with our own experience and knowledge, we start to form ideas and opinions around how features should exist in the product space. Some of these ideas may be smaller enhancements and extensions to existing product capabilities, while other ideas may be larger, more ambitious ideas that a novel or unique.

Sharing and expressing these product ideas in a meaningful way can go a long way towards making your ideas stand-out, be heard, and potentially event translated into actual product features and capabilities.

This guide will show how to interact with the Idea Portal and provide information that you might want to take in consideration when making a meaningful enhancement request.

 

Product Prioritization Process

There are lots of ways the product team looks at potential enhancements. Here are a few questions to ask yourself while writing meaningful enhancement requests:

  • What differentiates us in the market?
  • What is necessary competitively?
  • What is inline with our future strategic goals?
  • What is most impactful?
  • What is causing the most pain?
  • What is relevant to be worked on at this very moment?
  • What is an easy “low hanging fruit”?

 

Expressing Meaningful Product Ideas

Follow these recommendations to help articulate your idea in the best way possible. 

Problem Statement

Describe the problem faced by end users, customers, etc. who are using the product. What is the core of the problem? Focus on the problem (why), not the solution (how). Understanding the real problem is critical to understanding the solution needs. Make your problem somewhat realistic, and is feasible to solve.

  • Do your diligence, and investigate the problem before submitting.
  • Attach any relevant information, screenshots, etc.
  • Be succinct but informative

 

Proposed Solutions

Describe what potential solutions might look look in general terms. This shouldn’t be too explicit, unless dealing with a very specific issue. In general propose solutions, but don’t dwell on them, as the problem may be solved in a completely different or innovative way.

 

Use Cases

Provide a short description of how a proposed feature might be used in a wider context. Imagine usage within the purview of someone actually using it - phrased with the actors in mind, and wider business use - e.g. "As an admin, I would like to do X, then Y, then Z because…"

 

Business Impact

Describes the impact to the overall business, and is really the chance to sell the benefits - tangible or intangible - of doing a feature. 

  • Include positive impact(s) the enhancement process might have
    - e.g. Saved $200,000 in password resets.
  • Include negative impact(s) not doing the enhancement might have
    - e.g. The current process takes 8 hours a week of a resource's time, which is $20,000 a year.
  • For sales, indicate prospects with this problem, any value and if the deal was won / lost
  • For post-sales, indicate customers with this problem.  
  • What is the customer’s operational impact?
  • Is there business value lost or won with this problem?
  • How pervasive is this? How many or customers / prospects are affected?

 

Alternatives Considered

Details any workarounds or alternatives considered - whether it be a manual process, a process change, or some other work done outside the system.  This is also a good section to detail why things might not work.

  • Write a clear and descriptive one sentence summary of the idea.  
  • If you own multiple products, make sure you select the appropriate workspace for your idea.  
  • Share as much information as possible about the problem that you are seeing. Include important items like the area or feature you are referring to and other approaches and suggestions that did not solve the problem.  
  • Explain why this problem is important to you.  
  • Propose an idea of a possible solution.   
  • Join in on the conversation that your post generates. Revisit your idea often and make sure you are answering follow up questions from other customers and SailPoint employees.  
  • Refrain from being dismissive of the feedback that you may receive, instead use that opportunity to give more context and explain why this idea is important.  
  • Visit other ideas and keep any eye out for similar problems and solutions. 

 

How to use the Idea Portal

Register for the idea portal

Registered Compass Users should have received an invitation to verify your email and set up a password. Customers and partners can visit the portal to self-register. Enter in your email to get started. If you have any issues logging in, please reach out at idea-help@sailpoint.com 

 

Get involved! 

Get involved alt.png

Browse through the full list of submitted ideas, or filter them by category or status. You can also sort ideas to see what was recently posted, trending or popular.  

Find an idea that you aligns with your business goals? Reply to the post and vote on it! You can see all of the ideas you voted for under “My votes”.  

Subscribe to ideas to stay engaged in the ideation process. You will receive alerts when the status changes or when someone leaves a comment.  

 

Add a new idea 

Submitting an idea is easy! Just click on “Add a new idea” and select the appropriate category from the workspace drop down menu.  

Workspace.png

While you type in the one sentence summary the system will search for similar posts for you to view and vote on. Write out a full description of your idea under “Please add more details”. When you are ready, click on “Share Idea” to submit your idea to the portal. Now other users can leave comments and vote!  

Idea Form.png

 

Frequently Asked Questions 

Is the Idea Portal in Compass? 

No. The Idea Portal is a separate system with its own website and login.  

Who can submit Ideas?  

Customers and partners are welcome to submit and vote on ideas. Visit ideas.sailpoint.com to get started.  

What happened to ideas shared in Compass or Horizon? 

We moved the posts from the Compass Idea Exchange into the new Idea Portal. If you cannot find the idea that you posted in Compass, please reach out to idea-help@sailpoint.com. Unfortunately, subscriptions are not included in the migration, users will need to log in and re-subscribe to their favorite ideas again. Ideas that were previously submitted to Horizon should be reposted in the new Idea Portal.  

What does a good idea look like? 

View "Expressing Meaningful Product Ideas" for more information on how to explain an idea for consideration.  

If I add an idea, does that mean it will get developed? 

Not all ideas will be accepted, but all ideas will receive a response and an appropriate status change. Read the "Overview" and "Expressing Meaningful Product Ideas" portion of this tutorial to learn more. 

Who do I contact if I have questions?

idea-help@sailpoint.com  

Comments

Is there a link to the Ideas portal on compass that I'm missing?  I would expect it to be in the main nav menu, maybe on it's own high level menu or under "Discuss" or "Support" - unsure if i'm just missing it.  so far, i have to search for this tutorial or bookmark the link.  Might drive usage and could be similar to the old Horizon portal that used to be under support? any help @rose_cobb ?

@peter_shepker It is in the tutorial, https://ideas.sailpoint.com/portal_session/new, and will eventually be added to the Compass menu.

Thanks, it just felt like it should be in the menu to drive adoption and useage!

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