Contact Support

We're here for you.

There are several ways to get help during your support plan hours.

 

Online

Submit a ticket via the support portal.

Email

Create a new ticket by sending an email to: support@sailpoint.com. Note that all tickets submitted via email are created with the default severity level of “Severity 3 and Priority Medium.” The severity can be changed in the Support Portal after the ticket is created.

Phone

To open a Severity 1 ticket or to change an existing Support Case to Severity 1, please contact SailPoint Support via phone. U.S. customers can call toll-free: +1 888-745-7607 or local: +1 737-218-6538. International customers may call local regional numbers located on this page.

 

Customers outside the U.S.

(Call centers in English only)