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We're here for you.

There are several ways to get help during your support plan hours.



Submit a ticket via the support portal.


Create a new ticket by sending an email to: Note that all tickets submitted via email are created with the default severity level of “Severity 3 and Priority Medium.” The severity can be changed in the support portal after the ticket is created.


To open a Severity 1 ticket or to change an existing support case to Severity 1, please contact SailPoint support via phone. U.S. customers can call toll-free: +1 888-745-7607 or local: +1 737-218-6538. International customers may call local regional numbers located on this page.


Customers outside the U.S.

(Call centers in English only)