We're here for you.

There are several ways to get help during your support plan hours.

 

Online

Submit a ticket via the support portal.

Email

You can create a new ticket by sending an email to: support@sailpoint.com. Note that all cases submitted via email are created with the default severity level of “Severity 3 and Priority Medium.” The severity can be changed in Compass after the ticket is created.

Phone

U.S. Customers can call toll-free: +1 888-745-7607 or local: +1 737-218-6538

 

Customers outside the U.S.

(Call centers in English only)