Desktop Password Reset

1 Kudo

Desktop Password Reset(DPR) allows end users to access any web-based password management solution to change their password when they have forgotten their password or they are locked out of their computer.

SailPoint strongly recommends using SailPoint's Password Management solution with this application as it is specially designed to ensure the security of the system. Changing the password resets the user’s password and all the connected accounts on different Managed Systems. This application is accessed when a user selects the Forgot Password option from the Login screen on their computer. Once they change their password, their account is unlocked and they can log in normally.

Desktop Password Reset (DPR) requires the IdentityNow / IdentityIQ URL during installation and configuration. The DPR Restricted Browser application launches when you select the Forgot Password link on the Windows login screen. This browser application accesses the configured IdentityNow / IdentityIQ URL. The rest of the process is driven by the IdentityNow / IdentityIQ password reset process. In most cases, DPR doesn't access the passwords directly, communicating the password over the network is done securely by IdentityNow / IdentityIQ. The only feature where DPR accesses the password after a successful password reset is when the Off Network Password Reset feature is enabled during installation or configuration.

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

Supported Use Cases

From the Windows login screen, users can initiate Self Service requests to:

Reset password of all connected accounts
Unlock the Active Directory account
Reset password of your computer even when you are not connected to corporate network (Only for IdentityNow)

Supported Versions

Operating Systems
- Microsoft Windows 11
- Microsoft Windows 10
Microsoft .NET Desktop Runtime 8.0.x (20.0.3 and above)

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WVANJOUR · ‎Mar 04, 2025

Hi Team, I am on extended leave with a significant illness - working from home. I need to change my password, as per email received last night, but the GovConnect Portal does not allow me to go in to "Manage Password" to make the change. Please assist with this. Thanks.

Wendy Vanjour

Desktop Password Reset