Zendesk Service Desk

Zendesk Service Desk

The Zendesk Service Desk Integration module is designed for bringing the service desk experience right out of SailPoint's platform where the users can raise and track service desk tickets (Incident) to their logical closure from the platform itself. 

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.


Supported Use Cases

    • Create Ticket
    • Check Ticket Status


Supported Versions

  • Zendesk for Service


Related Documentation




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SailPoint Support

SailPoint Professional Services


Hello Team,

I am looking forward to understnad how can we configure the body attributes while creating the ticket via IDN?

Is there any reference guide.

Version history
Revision #:
4 of 4
Last update:
‎May 02, 2022 12:02 PM
Updated by: