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The Zendesk connector provides capabilities to manage Zendesk Support (accounts). The connector is capable of governing user accounts and Zendesk groups for deep governance ensuring that the right set of users have the access to Zendesk Support. 


Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.


Supported Use Cases

    • Full Account Aggregation
    • Full Group Aggregation*
    • Create Account Provisioning
    • Update Account Provisioning
    • Delete Account Provisioning*
    • Create Group Provisioning*
    • Update Group Provisioning*
    • Delete Group Provisioning*
    • Enable / Disable Account Provisioning
    • Change Account Password
    • Add Entitlement(s)
    • Remove Entitlement(s)
    • Discover Schema

*This feature is currently supported only with the IdentityIQ platform



Supported Versions

  • Zendesk for Service 


Related Documentation




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Version history
Revision #:
8 of 8
Last update:
‎Jun 06, 2023 04:22 AM
Updated by: