SailPoint Success Acceleration Service Packages
Platinum package
The Platinum package offers a white-glove support experience for enterprises with more rigorous identity objectives and complex environments. It provides tailored guidance and expertise to address more intricate identity security use cases and requirements, along with expanded and ongoing program visibility and analysis.
Take advantage of your benefits
Our Platinum package is designed for industry leaders and organizations with ambitious goals or complex identity use cases, and includes a designated Support Technical Account Manager (TAM), Customer Success Manager (CSM) guided success planning, and access to expertise and guidance alongside enhanced operational assistance, and features designed to provide insight into your identity security program at every stage of your journey. These features work together to provide a solid foundation of visibility, engagement and enhanced support, empowering you to navigate challenges, optimize your identity program, and attain your identity objectives.
Ask an architect
Receive 60 expert sessions per year, delivering proactive and on-request interactive expertise and guidance to support your SailPoint journey.
Rule reviews
To ensure efficient and secure execution, all rules should be inspected prior to deployment. After-hours rule reviews can be scheduled in advance or requested on-demand.
Identity University
Get 10 unlimited access seats with 10 certification exams and prep resources. Additionally, get a 30% discount on add-on seats.
Feature adoption workshop
Work with our experts to explore and adopt additional features that expand your capabilities and maximize value.
Maturity benchmarking
Measure your program's progress and performance against industry standards to identify growth opportunities.
Project reviews
Get expert review of your program to deliver risk mitigation and deployment optimizations.
Tenant Connectivity
Get help establishing critical connections to ensure your Identity Security Cloud tenant is operational and ready for advanced functionalities.
Identity check-up
Expert engagement to ensure your implementation is at peak performance.
Customer success planning
Work hand-in-hand with your dedicated Customer Success Manager (CSM) to build a tailored success plan aligned with your business goals. Get personalized strategies, adoption guidance, and proactive recommendations to maximize your solution's impact.
Knowledge credential
Exams validate your team's identity security expertise through industry-recognized credentials. Complete a training path, pass an exam, and earn a shareable certificate and badge with comprehensive prep resources provided.
Go-live support with readiness review
Get remote support for weekend or after-hours go-live events to ensure a smooth and successful launch. The service includes a pre-go-live readiness review, coordinated expert availability during the event, and a final checkpoint to wrap things up confidently.
Navigate conference passes
Receive two annual passes to SailPoint's premier identity security conference.
Business outcome realization
This feature provides a structured approach to measuring and communicating the value of identity programs. Through tailored assessments and executive-ready reports, it enables organizations to quantify ROI and demonstrate the tangible impact of SailPoint solutions to stakeholders.
Proactive rule diagnostics
Get monthly insights from scans of cloud rules for alignment with SailPoint best practices, delivering potential risk identification via email, including 12 reviews per year, to maintain a secure and optimized Identity Security Cloud environment.