Customer Success Portfolio
Platinum portfolio
Designed for industry leaders with a robust identity program or organizations with big goals or complex use cases. Platinum level offers high-touch partnerships with comprehensive coverage and access to a team of advisors who get to know your implementation intimately.
Take advantage of your benefits
Our Customer Success Platinum Portfolio is crafted for industry leaders and organizations with ambitious goals or complex identity use cases. This top-tier offering provides an unparalleled, high-touch partnership with comprehensive support tailored to your needs.
You'll receive expanded operational assistance, backed by a designated team of advisors who become deeply familiar with your implementation, ensuring personalized and strategic guidance. Continuous program assessments and expert advice are integral to this package, helping you navigate challenges, optimize your identity program, and achieve your most ambitious objectives with confidence and precision.
Ask an architect
Use up to 80 expert advisory sessions per year to guide you on your SailPoint journey.
Identity University
Get 10 unlimited access seats with 10 certification exams and prep resources.
Feature adoption workshop
Rapidly expand capabilities with expert guidance on adopting additional features.
Coming soon
Maturity benchmarking
Annual benchmarking to measure your program against industry standards.
Coming soon
Project reviews
Get expert review of your program to deliver risk mitigation and deployment optimizations.
Identity CheckUP
On-site expert engagement to ensure your implementation is at peak performance.
Navigate conference
Receive two annual passes to SailPoint's premier identity security conference.
Ask the expert sessions
Learn from these 1-hour sessions featuring technical demos and engage with SailPoint experts, exclusive to portfolio customers.