IdentityIQ supports both configuring both reminder and escalation settings for certifications. Configuration is done for each certification campaign, and available for all certification types. IdentityIQ provides a great deal of flexibility for specifying the frequency, timing, and email template used for reminder notifications. Additionally, IdentityIQ provides the ability to configure escalation policy, email template for escalation notification, additional recipients to be notified, as well as a rule to codify the logic used to determine who the certification should be escalated to.
For Targeted certifications, these settings are found on the “Schedule” page, under the “Active” section, when configuring this certification type. For all other certification types, these settings are found on the “Notifications” page of the certification configuration interface.
For more information, refer to the official product documentation.
