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    • Identity Security Cloud Read product guides and documents for IdentityNow and other SailPoint SaaS solutions
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How to get started as a SailPoint customer

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Welcome to SailPoint! This page has everything you need to get started with your identity program.

Complete the following steps to meet key onboarding milestones and successfully implement your product.

1

Start building your Identity Security Program

  • Get to know your identity security platform
    Learn more about the Identity Security Program, see what capabilities are included and how they work to secure your enterprise.

  • Start building out your identity security program
    Understand the tenets of successful implementations and strategize your program based on your business drivers.

  • Build a Successful Identity Program: Where to Start Your Identity Journey
    Learn how to move your identity program from where it is to where you want it to be.

2

Connect with the SailPoint Community

  • Introduce yourself to the Community
    Take a moment to create an introductory post in the welcome forum to say hello. Tell everyone a bit about yourself, and start connecting with your peers!

  • Join the New to SailPoint Hub
    Engage with other new users and dive into weekly posts from Customer Success Managers, as they share valuable articles and webinars for new customers and team members.

  • Register to attend a SailPoint Event
    Learn from experienced customers and SailPoint experts. Gain insights on how to build your identity program to address your business challenges.

3

Enroll in training

  • Build your Identity University Training Path
    Become more familiar with the concepts and activities covered during onboarding, and gain the basic knowledge needed to maintain your identity program.

  • Introduction to Identity Security with SailPoint
    Get an introduction to identity governance, SailPoint, and training and certification programs.

4

Learn about your SailPoint Products

  • Read our Product Documentation
    Check out the getting started guide for each product, or learn how to use SailPoint solutions through our online help.

  • Bookmark the SaaS Release Notes
    Stay updated about new features, enhancements, and fixes.

  • Become familiar with our Product Blogs
    SaaS Updates | IdentityAI | IdentityIQ | File Access Manager
    Subscribe to our blogs for notifications on security vulnerabilities, new releases, and other updates.

  • Dive into the Developer Portal
    Find resources for developers, to help you build, extend, and automate identity workflows.

5

Set Yourself Up For Success

  • How to engage Professional Services
    Learn about our services offerings that will help you implement and maintain your product.

  • Find a Certified Partner
    Work with a company with a proven history of successful implementations.

  • How to work with Support
    See what is covered under support, read articles and guides about common support topics, or open a ticket.

  • Learn how to submit an idea
    Get an overview on how to vote on existing ideas or to submit a new one, and how to leave feedback on specific business problems currently under research by SailPoint.

  • Become a SailPoint Admiral
    Share your point of view regarding our solutions with other customers to earn points that can be redeemed for training credits, Expert Services hours and SailPoint swag.

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