There are several reasons you might be unable to change your IdentityNow password. These include:
If you're attempting to update your password, you might see an error similar to the one on the right.
If you see this message, your admin has determined that certain words or characters shouldn't be used in passwords because they aren't secure.
To complete your password change, choose a new password. Consider avoiding common words, your company's name, information about yourself, or words found in the dictionary to make your password more secure.
When you're working with strong authentication, you might see one of the following error messages:
This might happen for a number of reasons. IdentityNow doesn't give you a precise reason to protect you from hackers who might use a specific message as a clue to impersonating you. For example, if we indicated that you answered a security question incorrectly, a person might keep trying that question until they got the answer right.
Here are some of the reasons why IdentityNow might not be able to verify your identity:
To further protect your account, IdentityNow sets a limit on the number of times a person can attempt to use strong authentication for password resets. By default, if you or an unauthorized party were unable to verify your identity a certain number of times in a row while attempting to reset your password, IdentityNow does not allow password resets on your account for an interval defined by your administrator; contact your help desk for more information and assistance.
After that period of time, the system allows you to try again.
NOTES:
For more information, see: