How do I use SafeNet for password resets?

Version 10

    If you need to reset your IdentityNow password for any reason, and your company has enabled the SafeNet integration, you can use SafeNet MobilePASS to reset your password.

     

    You have the following options for changing your IdentityNow password:

    • On the IdentityNow sign in page, click Sign In Help > Reset Password.
    • In the Launchpad, under your name, select Update Password.

     

    Prerequisites:

    • Set up SafeNet MobilePASS as described here.

     

    Complete the following steps:

    1. From the IdentityNow sign in page, click Sign In Help > Reset Password.

     

    2. If prompted, enter your user name, and click Continue.

     

    3. If prompted, select Safenet to verify your identity, and click Continue.

     

    4. Complete authentication with the SafeNet passcode required by your administrator.

     

    5. Enter your new password, and click Continue when you are finished.

     

    Your password is updated.

     

    For more information, see: