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BMC Helix ITSM Service Desk

BMC Helix ITSM Service Desk

The BMC Helix ITSM Service Desk Integration module is designed to provide the service desk experience in SailPoint's platform. Users can raise and track service desk tickets to their logical closure from the platform itself.


Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.


Supported Use Cases

  • Creation of tickets for manual provisioning operations and status checks.
    • Service Requests, Change Requests, Incidents, Digital Workplace Service Request
  • Synchronization of ticket status between SailPoint's BMC Helix ITSM Service Desk Integration Module (SDIM) and the BMC Helix ITSM Service Desk system.
  • Retry Mechanism for Create Ticket request failure
  • Check Ticket Status

Supported Versions

  • BMC Helix ITSM 21.3
  • BMC Helix ITSM 20.02

Related Documentation




Contact Us

SailPoint Support

SailPoint Professional Services


This connector is also supported the version Helix ITSM 21.3.04?



Version history
Revision #:
11 of 11
Last update:
‎Jun 07, 2023 07:05 AM
Updated by: