BMC Helix ITSM Service Desk

BMC Helix ITSM Service Desk

The BMC Helix ITSM Service Desk Integration module is designed to provide the service desk experience in SailPoint's platform. Users can raise and track service desk tickets to their logical closure from the platform itself.

 

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

 

Supported Use Cases

  • Creation of tickets for manual provisioning operations and status checks.
    • Service Requests, Change Requests, Incidents
  • Synchronization of ticket status between SailPoint's BMC Helix ITSM Service Desk Integration Module (SDIM) and the BMC Helix ITSM Service Desk system.
  • Retry Mechanism for Create Ticket request failure
  • Check Ticket Status

 

Supported Versions

  • BMC Helix ITSM Service Desk 20.02

 

Related Documentation

IdentityNow 

IdentityIQ

 

Contact Us

SailPoint Support

SailPoint Professional Services

Comments

This connector is also supported the version Helix ITSM 21.3.04?

 

Juma

Version history
Revision #:
6 of 6
Last update:
‎May 02, 2022 10:28 AM
Updated by: