The BMC Helix ITSM Service Desk Integration module is designed to provide the service desk experience in SailPoint's platform. Users can raise and track service desk tickets to their logical closure from the platform itself.
Support Level: SailPoint Delivered
Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.
Supported Use Cases
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Creation of tickets for manual provisioning operations and status checks.
- Service Requests, Change Requests, Incidents, Digital Workplace Service Request
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Synchronization of ticket status between SailPoint's BMC Helix ITSM Service Desk Integration Module (SDIM) and the BMC Helix ITSM Service Desk system.
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Retry Mechanism for Create Ticket request failure
- Check Ticket Status
Supported Versions
- BMC Helix ITSM 21.3
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BMC Helix ITSM 20.02
Related Documentation
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