BMC Helix Remedyforce ITSM Service Desk

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The BMC Helix Remedyforce ITSM Service Desk Integration module is designed to provide the service desk experience in SailPoint's platform. Users can raise and track service desk tickets to their logical closure from the platform itself.

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

Supported Use Cases

• Creation of tickets for manual provisioning operations and status checks.

• Synchronization of ticket status between Sailpoint's BMC Helix Remedyforce Service Desk Integration Module (SDIM) and the BMC Helix Remedyforce Service Desk system

• Retry Mechanism for check ticket status failure

Supported Versions

• BMC Helix Remedyforce Service Desk 20.22.01

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