cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

BMC Helix Remedyforce ITSM Service Desk

BMC Helix Remedyforce ITSM Service Desk

The BMC Helix Remedyforce ITSM Service Desk Integration module is designed to provide the service desk experience in SailPoint's platform. Users can raise and track service desk tickets to their logical closure from the platform itself.

 

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

 

Supported Use Cases

  • Creation of tickets for manual provisioning operations and status checks.

  • Synchronization of ticket status between Sailpoint's BMC Helix Remedyforce Service Desk Integration Module (SDIM) and the BMC Helix Remedyforce Service Desk system

  • Retry Mechanism for check ticket status failure

 

Supported Versions

  • BMC Helix Remedyforce Service Desk 20.22.01

 

Related Documentation

IdentityNow

IdentityIQ

 

Contact Us

SailPoint Support

SailPoint Professional Services

Version history
Revision #:
4 of 4
Last update:
‎Aug 08, 2022 09:29 AM
Updated by:
 
Contributors