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BMC Remedyforce and Helix Connector

BMC Remedyforce and Helix Connector

The SailPoint BMC Remedyforce connector has been extended and tested to support the BMC Helix platform. The information contained in this guide can be used while working with either of those target systems.

SailPoint's BMC Remedyforce Connector offers complete access management of accounts and groups contained in a BMC Remedyforce action request system.

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.


Supported Use Cases

  • Full Account Aggregation
  • Single Account Aggregation
  • Delta Account Aggregation
  • Full Entitlement Aggregation
  • Full Group Aggregation
  • Single Group Aggregation
  • Delta Group Aggregation
  • Create Account Provisioning
  • Update Account Provisioning
  • Delete Account Provisioning*
  • Create Group Provisioning*
  • Update Group Provisioning*
  • Delete Group Provisioning*
  • Enable / Disable Account Provisioning
  • Unlock Account Provisioning
  • Change Account Password
  • Add Entitlement(s)
  • Remove Entitlement(s)


*This feature is currently supported only with the IdentityIQ platform

Supported Versions

  • BMC Remedyforce system
  • BMC Helix Remedyforce system


Related Documentation




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Version history
Revision #:
12 of 12
Last update:
‎Jun 07, 2023 07:11 AM
Updated by: