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Genesys® PureCloud® Connector

Genesys® PureCloud® Connector

This connector can be leveraged using SailPoint’s standard connectors (Web Services, JDBC, LDAP, SCIM 2.0, etc.) This connector can offer complete CRUD operations for the application's users, groups, and roles.  See “Compare to OOTB Connectors” section below for more details on how this differs from SailPoint Out of the Box connectors.

GENESYS and PURECLOUD are registered trademarks of Genesys Cloud Services, Inc.

Support Level: Standard

SailPoint’s standard connectors support for Web Services, JDBC, LDAP, SCIM 2.0.



YesC.pngProvisioning  YesC.pngAccess Modelling   YesC.pngPassword Management  
YesC.pngAccess Certification YesC.pngCompliance  YesC.pngExtended Schema


Supported Versions

  • Any Version (Cloud)


Information about Connector

Leveraging SailPoint’s standard connectors (Web Services, JDBC, LDAP, SCIM 2.0, etc.) you can manage thousands of applications, this way also offers a great deal of custom modification as per your governance needs. SailPoint is happy to share available resources materials which can help in configuring this connector.

Vendor APIs 


Compare to OOTB Connectors

SailPoint offers 100+ OOTB connectors/integrations which are part of SailPoint’s product line. Out Of The Box Connectors/Integration are developed based on adequate demand & strategic alignment. You can request an OOTB connector anytime using below link under workspace “connectivity”.

Labels (1)

Tried using both Web services and SCIM 2.0 and it does not seem to work. Getting errors.


I would like to know if the Genesys® PureCloud® Connector is included with the product SailPoint IdentityIQ without additional cost or it is necessary to buy a specific licensing ?

Thanks for advance to your answers.

Thanks and regards,



Version history
Revision #:
5 of 5
Last update:
‎May 27, 2022 03:42 PM
Updated by: