Ivanti Cherwell Service Desk

The Cherwell Service Desk Integration Module (SDIM) brings the service desk experience into the SailPoint platform, enabling users to raise and track service desk tickets (Service Request & Incident) to their logical closure in the Cherwell ITSM solution from SailPoint IdentityNow & IdentityIQ

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

Supported Use Cases

Creating tickets for manual provisioning operations.
Checking the status of the tickets.
Synchronizing ticket status between SailPoint's Ivanti Cherwell Service Desk Integration Module and the Cherwell IT Service Management system.
Retry Mechanism for Create Ticket request failure.

Supported Versions

Cherwell Service Management (cloud) version 2023.1.1
Cherwell Service Management (cloud) version 10.4.0

Contact Us

SailPoint Support

SailPoint Professional Services

akshayghatol · ‎Oct 24, 2024

Hello,

My client is on CSM On-Prem Version 10.2.3. Its not listed as Supported version, Is it possible that this integration still may work?

Thanks,

AJ

Ivanti Cherwell Service Desk