Ivanti Cherwell

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The Cherwell connector offers seamless connectivity to the Cherwell ITSM solution, enabling aggregation and provisioning of two distinct Cherwell user types: 'users' & 'customers'. This integration allows for robust user access management and governance in the Cherwell System

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

Supported Use Cases

• Account Group Management

  • Manages Cherwell Security Groups as Account-Group

  • Group Aggregation & Refresh

• The below table highlights the supported use cases between the 'Users' & 'Customers' accounts in Cherwell

Supported Features	Users	Customers
Account Aggregation	Yes	Yes
Refresh Account	Yes	Yes
Create Account	Yes	Yes
Update Account	Yes	Yes
Unlock Account	Yes	No
Enable/Disable Account	No	Yes
Change Password	Yes	No
Add Entitlement	Yes	No
Remove Entitlement	No	No

Supported Versions

• Cherwell Service Management (cloud) version 2023.1.1

• Cherwell Service Management (cloud) version 10.4.0

Related Documentation

IdentityNow

IdentityIQ

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