The Cherwell connector offers seamless connectivity to the Cherwell ITSM solution, enabling aggregation and provisioning of two distinct Cherwell user types: 'users' & 'customers'. This integration allows for robust user access management and governance in the Cherwell System
Support Level: SailPoint Delivered
Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.
Supported Use Cases
- Account Group Management
- The below table highlights the supported use cases between the 'Users' & 'Customers' accounts in Cherwell
| Supported Features |
Users |
Customers |
| Account Aggregation |
Yes |
Yes |
| Refresh Account |
Yes |
Yes |
| Create Account |
Yes |
Yes |
| Update Account |
Yes |
Yes |
| Unlock Account |
Yes |
No |
| Enable/Disable Account |
No |
Yes |
| Change Password |
Yes |
No |
| Add Entitlement |
Yes |
No |
| Remove Entitlement |
No |
No |
Supported Versions
Related Documentation
IdentityNow
IdentityIQ
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