Salesforce Connector

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SailPoint’s Salesforce connector offers a deep level of access management on your Salesforce users. This integration with Salesforce gives you policy-based access controls so you can be sure only the right users can see and touch this critical information. This integration enables and deep level of access governance which not only allows you to manage internal users but also your public groups.

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

Supported Use Cases

Full Account Aggregation
Single Account Aggregation
Full Entitlement Aggregation
Full Group Aggregation
Single Group Aggregation
Create Account Provisioning
Update Account Provisioning
Delete Account Provisioning*
Create Group Provisioning*
Update Group Provisioning*
Delete Group Provisioning*
Enable / Disable Account Provisioning
Unlock Account Provisioning
Change Account Password
Add Entitlement(s)
Remove Entitlement(s)

*This feature is currently supported only with the IdentityIQ platform

Supported Versions

Salesforce CRM

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mpeela · ‎Feb 26, 2021

Hello Team,

I am facing the below error while accessing #Salesforce connector 8.0 P2 in IIQ,

is there any Axis jar issue or any other settings needed to resolve this error.

(

2021-02-26T07:22:52,510 ERROR https-jsse-nio-8443-exec-2 sailpoint.connector.ForceConnector:483 - Exception:
sailpoint.connector.TimeoutException: [ TimeoutException ]
[ Possible suggestions ] a) Make sure Salesforce instance is reachable. b) Make sure there is a smooth connectivity between Identity Server and Salesforce instance. c) Try after incrementing custom Connection Timeout value.
[ Error details ] "Login failed for xxxxx."java.net.ConnectException: Connection timed out (Connection timed out)
at sailpoint.connector.ForceConnectorExceptionHandler.handleConnectionError(ForceConnectorExceptionHandler.java:391) ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnectorExceptionHandler.handleLoginException(ForceConnectorExceptionHandler.java:382) ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnectorExceptionHandler.handleException(ForceConnectorExceptionHandler.java:141) ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnector.login(ForceConnector.java:602) ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnector.login(ForceConnector.java:518) ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnector.testConfiguration(ForceConnector.java:481) [connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ConnectorProxy.testConfiguration(ConnectorProxy.java:368) [connector-bundle-identityiq.jar:8.0p2 Build fe28e868e-20200309-033412]
at sailpoint.web.ApplicationObjectBean.testConnectorAction(ApplicationObjectBean.java:2755) [identityiq.jar:8.0 Build b571b9dead1-20200329-164036]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_282]

Caused by: java.net.ConnectException: Connection timed out (Connection timed out)
at java.net.PlainSocketImpl.socketConnect(Native Method) ~[?:1.8.0_282]
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) ~[?:1.8.0_282]
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206) ~[?:1.8.0_282]
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188) ~[?:1.8.0_282]
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392) ~[?:1.8.0_282]

)

bhbog · ‎Dec 06, 2021

@mpeela Even i am facing the same error, could you provide inputs on this incase if it is resolved for you.

mtuman · ‎Feb 27, 2023

Hi...were either of you able to resolve this error? I am facing the same issue. Thanks @mpeela @bhbog

SailAway · ‎Mar 07, 2023

This error just started. Anyone have a similar issue and know how to resolve?

["[ ConnectorException ] \n [ Error details ] INVALID_FIELD: \nselect Id ,UserRole.Id, ContactId from User where Id\u003d\u00270057c00000825iaAAA\u0027\n ^\nERROR at Row:1:Column:25\nNo such column \u0027ContactId\u0027 on entity \u0027User\u0027. If you are attempting to use a custom field, be sure to append the \u0027__c\u0027 after the custom field name. Please reference your WSDL or the describe call for the appropriate names.connector.sdk.webservices.exception.WebServicesSdkException: \u003c?xml version\u003d\"1.0\" encoding\u003d\"UTF-8\"?\u003e\u003csoapenv:Envelope xmlns:soapenv\u003d\"http://schemas.xmlsoap.org/soap/envelope/\" xmlns:sf\u003d\"urn:fault.partner.soap.sforce.com\" xmlns:xsi\u003d\"http://www.w3.org/2001/XMLSchema-instance\"\u003e\u003csoapenv:Body\u003e\u003csoapenv:Fault\u003e\u003cfaultcode\u003esf:INVALID_FIELD\u003c/faultcode\u003e\u003cfaultstring\u003eINVALID_FIELD: \nselect Id ,UserRole.Id, ContactId from User where Id\u003d\u0026apos;0057c00000825iaAAA\u0026apos;\n ^\nERROR at Row:1:Column:25\nNo such column \u0026apos;ContactId\u0026apos; on entity \u0026apos;User\u0026apos;. If you are attempting to use a custom field, be sure to append the \u0026apos;__c\u0026apos; after the custom field name. Please reference your WSDL or the describe call for the appropriate names.\u003c/faultstring\u003e\u003cdetail\u003e\u003csf:InvalidFieldFault xsi:type\u003d\"sf:InvalidFieldFault\"\u003e\u003csf:exceptionCode\u003eINVALID_FIELD\u003c/sf:exceptionCode\u003e\u003csf:exceptionMessage\u003e\nselect Id ,UserRole.Id, ContactId from User where Id\u003d\u0026apos;0057c00000825iaAAA\u0026apos;\n ^\nERROR at Row:1:Column:25\nNo such column \u0026apos;ContactId\u0026apos; on entity \u0026apos;User\u0026apos;. If you are attempting to use a custom field, be sure to append the \u0026apos;__c\u0026apos; after the custom field name. Please reference your WSDL or the describe call for the appropriate names.\u003c/sf:exceptionMessage\u003e\u003csf:row\u003e1\u003c/sf:row\u003e\u003csf:column\u003e25\u003c/sf:column\u003e\u003c/sf:InvalidFieldFault\u003e\u003c/detail\u003e\u003c/soapenv:Fault\u003e\u003c/soapenv:Body\u003e\u003c/soapenv:Envelope\u003e","[ ConnectorException ] \n [ Error details ] INVALID_FIELD: \nselect Id ,UserRole.Id, ContactId from User where Id\u003d\u00270057c00000825iaAAA\u0027\n ^\nERROR at Row:1:Column:25\nNo such column \u0027ContactId\u0027 on entity \u0027User\u0027. If you are attempting to use a custom field, be sure to append the \u0027__c\u0027 after the custom field name. Please reference your WSDL or the describe call for the appropriate names.connector.sdk.webservices.exception.WebServicesSdkException: \u003c?xml version\u003d\"1.0\" encoding\u003d\"UTF-8\"?\u003e\u003csoapenv:Envelope xmlns:soapenv\u003d\"http://schemas.xmlsoap.org/soap/envelope/\" xmlns:sf\u003d\"urn:fault.partner.soap.sforce.com\" xmlns:xsi\u003d\"http://www.w3.org/2001/XMLSchema-instance\"\u003e\u003csoapenv:Body\u003e\u003csoapenv:Fault\u003e\u003cfaultcode\u003esf:INVALID_FIELD\u003c/faultcode\u003e\u003cfaultstring\u003eINVALID_FIELD: \nselect Id ,UserRole.Id, ContactId from User where Id\u003d\u0026apos;0057c00000825iaAAA\u0026apos;\n ^\nERROR at Row:1:Column:25\nNo such column \u0026apos;ContactId\u0026apos; on entity \u0026apos;User\u0026apos;. If you are attempting to use a custom field, be sure to append the \u0026apos;__c\u0026apos; after the custom field name. Please reference your WSDL or the describe call for the appropriate names.\u003c/faultstring\u003e\u003cdetail\u003e\u003csf:InvalidFieldFault xsi:type\u003d\"sf:InvalidFieldFault\"\u003e\u003csf:exceptionCode\u003eINVALID_FIELD\u003c/sf:exceptionCode\u003e\u003csf:exceptionMessage\u003e\nselect Id ,UserRole.Id, ContactId from User where Id\u003d\u0026apos;0057c00000825iaAAA\u0026apos;\n ^\nERROR at Row:1:Column:25\nNo such column \u0026apos;ContactId\u0026apos; on entity \u0026apos;User\u0026apos;. If you are attempting to use a custom field, be sure to append the \u0026apos;__c\u0026apos; after the custom field name. Please reference your WSDL or the describe call for the appropriate names.\u003c/sf:exceptionMessage\u003e\u003csf:row\u003e1\u003c/sf:row\u003e\u003csf:column\u003e25\u003c/sf:column\u003e\u003c/sf:InvalidFieldFault\u003e\u003c/detail\u003e\u003c/soapenv:Fault\u003e\u003c/soapenv:Body\u003e\u003c/soapenv:Envelope\u003e"]

denvercape1 · ‎Mar 10, 2023

@SailAway Yes started 03/01/2023 for my org. Here is a developer.sailpoint.com post of another customer having same error. I'm hoping support is reading my case.

https://developer.sailpoint.com/discuss/t/salesforce-connector-errors/9136

jlebron · ‎Mar 15, 2023

I'm on 8.2 and I'm seeing weird outconnector.sdk.webservices.exception.WebServicesSdkException: java.net.SocketTimeoutException: Read timed out errors and it causes my aggregations to fail after 1 minute.

Salesforce Connector