Salesforce Connector

Salesforce Connector

SailPoint’s Salesforce connector offers a deep level of access management on your Salesforce users. This integration with Salesforce gives you policy-based access controls so you can be sure only the right users can see and touch this critical information. This integration enables and deep level of access governance which not only allows you to manage internal users but also your public groups.


Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.


Supported Use Cases

  • Full Account Aggregation
  • Single Account Aggregation
  • Full Entitlement Aggregation
  • Full Group Aggregation
  • Single Group Aggregation
  • Create Account Provisioning
  • Update Account Provisioning
  • Delete Account Provisioning*
  • Create Group Provisioning*
  • Update Group Provisioning*
  • Delete Group Provisioning*
  • Enable / Disable Account Provisioning
  • Unlock Account Provisioning
  • Change Account Password
  • Add Entitlement(s)
  • Remove Entitlement(s)

*This feature is currently supported only with the IdentityIQ platform

Supported Versions

  • Salesforce CRM


Related Documentation




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Hello Team,

I am facing the below error while accessing #Salesforce connector 8.0 P2 in IIQ,

is there any Axis jar issue or any other settings needed to resolve this error.
2021-02-26T07:22:52,510 ERROR https-jsse-nio-8443-exec-2 sailpoint.connector.ForceConnector:483 - Exception:
sailpoint.connector.TimeoutException: [ TimeoutException ]
[ Possible suggestions ] a) Make sure Salesforce instance is reachable. b) Make sure there is a smooth connectivity between Identity Server and Salesforce instance. c) Try after incrementing custom Connection Timeout value.
[ Error details ] "Login failed for xxxxx." Connection timed out (Connection timed out)
at sailpoint.connector.ForceConnectorExceptionHandler.handleConnectionError( ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnectorExceptionHandler.handleLoginException( ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnectorExceptionHandler.handleException( ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnector.login( ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnector.login( ~[connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ForceConnector.testConfiguration( [connector-bundle.jar:8.0p2 Build 7fa5b0283-20200316-072414]
at sailpoint.connector.ConnectorProxy.testConfiguration( [connector-bundle-identityiq.jar:8.0p2 Build fe28e868e-20200309-033412]
at sailpoint.web.ApplicationObjectBean.testConnectorAction( [identityiq.jar:8.0 Build b571b9dead1-20200329-164036]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_282]
Caused by: Connection timed out (Connection timed out)
at Method) ~[?:1.8.0_282]
at ~[?:1.8.0_282]
at ~[?:1.8.0_282]
at ~[?:1.8.0_282]
at ~[?:1.8.0_282]

@mpeela Even i am facing the same error, could you provide inputs on this incase if it is resolved for you.

Version history
Revision #:
11 of 11
Last update:
‎May 02, 2022 11:33 AM
Updated by: