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ServiceNow

ServiceNow

 

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Give your users a seamless employee experience with SailPoint apps on ServiceNow, when your de-facto application for requesting and approving requests is ServiceNow.

The SailPoint apps on ServiceNow provide an easy-to-implement, out-of-the-box Identity and Access Management interface with ServiceNow.  

The SailPoint apps are published in the ServiceNow store and provide multiple integration options, based on your business case.

  • Identity Governance Connector

Sync user data between SailPoint and ServiceNow. This connector app works with both IdentityNow and IdentityIQ. 

IdentityNow with Virtual Appliance users click here for detailed information.

IdentityNow without Virtual Appliance(also referred as SaaS connector) users click here for detailed information.

IdentityIQ users click here for detailed information.

 

  • Service Desk

Raise ServiceNow requests for disconnected applications from both IdentityNow and IdentityIQ. Requests can be configured according to your organization's policies and to the features available in ServiceNow.

IdentityNow users click here for detailed information.

IdentityIQ users click here for detailed information.

 

  • Service Catalog for IdentityNow

IdentityNow users can raise requests from ServiceNow, and approvers can approve requests within ServiceNow. Request for access can be raised for requestable Roles, Access Profiles and Entitlements after Separation of Duties checks, and according to the approval process defined within ServiceNow. Provisioning is initiated in IdentityNow, and status is updated against the request once completed.  

Detailed information is available here.

 

  • Service Catalog for IdentityIQ

IdentityIQ users can raise requests from ServiceNow, and approvers can approve requests within ServiceNow. Request for access can be raised for requestable Roles and Entitlements after Separation of Duties checks, and according to the approval process defined within ServiceNow. Provisioning is initiated in IdentityIQ and status updated against the request once completed.

Detailed information is available here.

 

Process Diagram for Catalog Apps

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What's new in SailPoint's Apps on ServiceNow

SailPoint is constantly working to extend the rich experience of SailPoint's core features in SailPoint's apps for ServiceNow. New versions of these apps are regularly released, ensuring compatibility with latest versions of ServiceNow and SailPoint.

Click here for details about recent and upcoming releases for all of SailPoint's ServiceNow solutions.

Click here for details about compatibility and support matrix with ServiceNow and SailPoint.

 

How to experience SailPoint's Apps on ServiceNow 

SailPoint Apps for ServiceNow are developed in partnership with ServiceNow on the Now platform. 

image.pngThey are published and available for ServiceNow customers in the ServiceNow store

Purchases must be coordinated with your Customer Success Manager or Account manager. Trials can be requested from ServiceNow store as per the ServiceNow's store policy.

Detailed process for entitlement of apps for SailPoint customers can be found here. The ServiceNow Store app help page provides generic information related to Buying, Install/Uninstall/manage the app. 

Version history
Revision #:
35 of 35
Last update:
‎Nov 07, 2023 12:11 AM
Updated by: