Author:
Jaime Cahn
Director of Digital Customer Success & Strategy
Building a center focused on SailPoint customers
For the past eight years, I've had the privilege of being part of the Customer Success team at SailPoint. During this time, one thing has been abundantly clear: our customers are at the heart of everything we do. Their feedback, challenges, and successes drive us to innovate and continuously improve how we support them.
That's precisely why we're thrilled to showcase our new Customer Success Center (CSC), a collaborative space reflecting the knowledge and insights we've gained from working with our customers.
The digital advantage: Why you should be excited
In today's world, finding information quickly and having it tailored to your needs is essential. SailPoint’s new Customer Success Center is designed to give you immediate access, putting relevant resources at your fingertips. This focus means:
- 24/7 Availability: Access the knowledge and tools you need whenever you want them.
- Self-Service Solutions: Empower your team to find answers quickly and independently.
- Personalized Content: Discover resources explicitly tailored to your implementation and industry focus.
- Instant Access to Content: Find recommended solutions and resources whenever needed.
- Continuously Evolving: We'll constantly update the Customer Success Center with new solutions, best practices, and insights.
Key features of the Customer Success Center
Now, let's explore some of the Customer Success Center's highlights:
The onboarding guide: Your launchpad to success
The Onboarding Guide is your strategic partner from day one. It provides:
- Interactive tours: Get familiar with our online communities and tools fast.
- Project management expertise: Learn proven techniques for streamlining your implementation.
- Strategic planning resources: Craft a robust identity security program foundation.
- Technical readiness: Hit the ground running with essential implementation resources.
The success planning guide: Collaboration and execution
This is where you connect with our Customer Success Managers to define your goals and create an actionable plan. Think of it as your personalized success roadmap:
- Expert collaboration: Work directly with CSMs to align your security needs with your business objectives.
- Roadmap development: Create a clear path to achieving your desired outcomes.
- Continuous learning: Stay updated with the latest training, enablement programs, and community resources.
- Milestone tracking: Regular check-ins with CSMs ensure you're progressing along your customized plan.
The Customer Success blog & knowledge Base: Insights and solutions
Here, you'll find a treasure trove of practical guidance and industry insights:
- Best practices: Optimize your SailPoint usage and navigate complex security scenarios.
- Industry trends: Stay ahead of the curve with an in-depth analysis of the identity governance landscape.
Our commitment to you
The Customer Success Center symbolizes our commitment to your success with SailPoint. We're not just providing tools; we're building a partnership.
As your needs evolve, so will the Customer Success Center, ensuring you always have the knowledge and support to achieve your long-term goals.
