Welcome aboard: Embarking on your SailPoint journey
There's something exhilarating about starting something new—unwrapping a sleek new gadget, taking the wheel of your dream car for the first time, or stepping onto a sailboat, ready to chart unknown waters. It's that feeling of endless possibilities, a fresh start filled with potential. At SailPoint, we know that beginning your identity security journey should feel just as exciting.
As the manager of SailPoint's Global Onboarding Team, I want you to know that we share in your enthusiasm. We understand that implementing a new solution comes with both opportunities and challenges, which is why our Onboarding Program is designed to set you up for long-term success. Whether you're just getting started or need a refresher, our dedicated onboarding team and digital resources will help you navigate every step with confidence.
Anchored in success: The SailPoint Onboarding Program
At SailPoint, we've meticulously designed our Onboarding Program to ensure every customer has a strong start. Here's how we make the experience seamless, impactful, and uniquely tailored to your success:
Early collaboration for a head start
Before you officially come aboard, we collaborate with your team to understand your needs and ensure a smooth, proactive start to your identity security program.
Charting the course with a success plan
Together, we create a personalized Success Plan—your roadmap to achieving key milestones and aligning with your goals. As your program evolves, the plan adapts to keep you on track.
Empowerment through training and enablement
We've carefully crafted the resources in our Customer Success Center to set your team up for success. Through personalized training paths and targeted campaigns, we provide the guidance you need to confidently master our platform, engage with our community, and drive impactful results from the start.
Preparation for go-live and beyond
Think of this as the opening chapter of your identity security success story. We provide everything from change management strategies to end-user enablement kits, ensuring your team is ready for a successful rollout that sets the stage for long-term impact.
Your digital compass: The Customer Onboarding Guide
Our Customer Onboarding Guide serves as your compass, outlining the milestones that will help you achieve success at each phase of the onboarding process. These milestones span four critical areas: program strategy, technical requirements, education, and enablement.
This comprehensive guide ensures you can swiftly realize the value of SailPoint while building a solid foundation for the future. While the onboarding program is designed for new customers, existing customers can also benefit from the guide—whether it's helping new team members get up to speed, supporting product transitions, or aligning with evolving business goals. No matter where you are in your SailPoint journey, the Onboarding Guide ensures you have the tools and resources to build your value story and drive long-term success.
Access the guide: Explore our Customer Onboarding Guide
Why onboarding matters: Navigating towards long-term success
Whether you're hoisting the sails on a brand-new sailboat or adjusting course on a well-traveled vessel, our onboarding program ensures you have the support and resources to navigate with confidence. A successful journey doesn't happen by chance—it takes the right tools, expert guidance, and a strong crew to stay on course. That's exactly what we provide through collaboration, education, and strategic planning.
Onboarding with SailPoint is more than just a starting point—it's the foundation for a lasting partnership. No matter where you are in your journey, we're here to help you maximize your investment, accelerate time to value, and build a security strategy that scales with your business.
Let's set sail together—start your onboarding journey today!
Author:
Chelsea Solc
Manager of Global Customer Onboarding
