SailPoint Success Acceleration Service Packages
Gold package
Gain advanced guidance and optimization to drive growth, improve efficiency, and elevate the maturity of your identity security program. Our expert support helps you accelerate adoption, ensuring you meet your strategic goals while enhancing the overall effectiveness of your program.
Take advantage of your benefits
The Gold package provides enhanced operational support, prioritizing your most critical cases for rapid resolution and seamless continuity. You'll also receive essential program insights and guidance, including annual maturity assessments to refine and adapt your identity strategy. A dedicated feature adoption workshop offers visibility and recommendations, ensuring you maximize the value and effectiveness of your solutions. This comprehensive support accelerates your success, empowering you to achieve your identity security goals with confidence.
Ask an architect
Receive 60 expert sessions per year, delivering proactive and on-request interactive expertise and guidance to support your SailPoint journey.
Rule reviews
To ensure efficient and secure execution, all rules should be inspected prior to deployment. After-hours rule reviews can be scheduled in advance or requested on-demand.
Identity University
Receive unlimited access to SailPoint eLearning courses with 4 seats. Additionally, get a 30% discount on add-on seats.
Feature adoption workshop
Work with our experts to explore and adopt additional features that expand your capabilities and maximize value.
Maturity benchmarking
Measure your program's progress and performance against industry standards to identify growth opportunities.
Project reviews
Get expert review of your program to deliver risk mitigation and deployment optimizations.
Tenant connectivity
Get help establishing critical connections to ensure your ISC tenant is operational and ready for advanced functionalities.
Customer planning - CSM guided
Work hand-in-hand with your dedicated Customer Success Manager to build a tailored success plan aligned with your business goals. Get personalized strategies, adoption guidance, and proactive recommendations to maximize your solution's impact.
Knowledge credential
Exams validate your team's identity security expertise through industry-recognized credentials. Complete a training path, pass an exam, and earn a shareable certificate and badge with comprehensive prep resources provided.
Go-live support with readiness review
Get remote support for weekend or after-hours go-live events to ensure a smooth and successful launch. The service includes a pre-go-live readiness review, coordinated expert availability during the event, and a final checkpoint to wrap things up confidently.
Navigate conference passes
Receive one annual pass to SailPoint's premier identity security conference.