SailPoint Community Logo
  • Products & services
    Products & services
    Cloud
    • Cloud
    • Identity Security Cloud Read product guides and documents for IdentityNow and other SailPoint SaaS solutions
    • SaaS release notes View new SaaS features, enhancements and fixes
    On-prem
    • On-prem
    • IdentityIQ Find IdentityIQ & IdentityIQ Cloud Managed Service product guides & documents
    • File Access Manager View documentation and download recent releases
    Connectivity
    • Connectivity
    • Connector directory See listings of common connectors used across SailPoint's platforms
    Customer Success Center
    • Customer Success Center
    • Overview Get to know your customer success team and your available resources
    • Onboarding guide The support you need to get started on your SailPoint journey
    • Success planning guide Get the most out of your identity security program with a customized success plan
    Register Sign in Need help? FAQ SailPoint directory
  • Resources
    Resources
    Getting started
    • Getting started
    • Customer support Find more information about engaging support and get help
    • Services guide Find more information about working with Services teams
    Learning
    • Learning
    • Identity University Get technical training to ensure a successful implementation
    • Training paths Follow a role-based or product-based training path
    • SailPoint professional certifications & credentials Advance your career or validate your identity security knowledge
    • Training onboarding guide Make of the most of training with our step-by-step guide
    • Training FAQs Find answers to common training questions
    Blogs
    • Blogs
    • Connectivity updates
    • Identity University
    • SailPoint blog
    Register Sign in Need help? FAQ SailPoint directory
  • Community
    Community
    Discuss
    • Discuss
    • Identity Security Cloud forum
    • IdentityIQ forum
    • File Access Manager forum
    • Ideas portal Share your thoughts with our product team
    Knowledge bases
    • Knowledge bases
    • Identity Security Cloud wiki
    • IdentityIQ wiki
    • File Access Manager wiki
    Connect
    • Connect
    • Events & webinars Discover our technical webinars & community events
    • Admirals Club Join the Admirals Club and network with SailPoint crew and customers
    Community Corner
    • Community Corner
    • Customer Success Engineering Meet the team and see their responses to most frequent customer FAQs
    • Community benefits Learn, collaborate, and celebrate your achievements
    • North Star program North Stars earn exclusive benefits for their contributions to the community
    Register Sign in Need help? FAQ SailPoint directory
Register Sign in Need help? FAQ SailPoint directory
Sign In Help

Gold Package

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Compass
  • :
  • Customer Success Center
  • :
  • Success Acceleration Service Packages
  • :
  • Gold Package
Options
  • Subscribe

SailPoint Success Acceleration Service Packages

Gold package

Gain advanced guidance and optimization to drive growth, improve efficiency, and elevate the maturity of your identity security program. Our expert support helps you accelerate adoption, ensuring you meet your strategic goals while enhancing the overall effectiveness of your program.

decorative gold star

Take advantage of your benefits

The Gold Package provides enhanced operational support, prioritizing your most critical cases for rapid resolution and seamless continuity. You'll also receive essential program insights and guidance, including annual maturity assessments to refine and adapt your identity strategy. A dedicated feature adoption workshop offers visiblity and recommendations, ensuring you maximize the value and effectiveness of your solutions. This comprehensive support accelerates your success, empowering you to achieve your identity security goals with confidence.

Submit a request

person and check icon

Ask an architect

Receive 60 expert advisory sessions per year to guide you on your SailPoint journey.

Learn more

 

cloud data icon

Rule reviews (including limited after-hours support)

Ensure all rules are inspected prior to deployment to ensure that they execute in an efficient and secure manner. Additionally, support for on-demand rule reviews after hours.

Learn more

 

education icon

Identity University

Receive unlimited access to SailPoint eLearning courses with 4 seats.

Learn more

 

speedometer icon

Feature adoption workshop

Rapidly expand capabilities with expert guidance on adopting additional features.

Learn more

 

reporting icon

Maturity benchmarking

Annual benchmarking to measure your program against industry standards.

Learn more

 

reviews icon

Project reviews

Get expert review of your program to deliver risk mitigation and deployment optimizations.

Learn more

 

connectivity icon

Tenant Connectivity

Get help establishing critical connections to ensure your ISC tenant is operational and ready for advanced functionalities.

Learn more

 

  • About
  • Careers
  • Support
  • Trust Center
  • Security
  • Privacy
  • Cookie Notice
  • Terms of Use
  • Legal
© 2025 SailPoint Technologies, Inc. All Rights Reserved.