SailPoint Success Acceleration Service Packages
Gold package
Gain advanced guidance and optimization to drive growth, improve efficiency, and elevate the maturity of your identity security program. Our expert support helps you accelerate adoption, ensuring you meet your strategic goals while enhancing the overall effectiveness of your program.
Take advantage of your benefits
The Gold Package provides enhanced operational support, prioritizing your most critical cases for rapid resolution and seamless continuity. You'll also receive essential program insights and guidance, including annual maturity assessments to refine and adapt your identity strategy. A dedicated feature adoption workshop offers visiblity and recommendations, ensuring you maximize the value and effectiveness of your solutions. This comprehensive support accelerates your success, empowering you to achieve your identity security goals with confidence.
Ask an architect
Receive 60 expert advisory sessions per year to guide you on your SailPoint journey.
Rule reviews (including limited after-hours support)
Ensure all rules are inspected prior to deployment to ensure that they execute in an efficient and secure manner. Additionally, support for on-demand rule reviews after hours.
Identity University
Receive unlimited access to SailPoint eLearning courses with 4 seats.
Feature adoption workshop
Rapidly expand capabilities with expert guidance on adopting additional features.
Maturity benchmarking
Annual benchmarking to measure your program against industry standards.
Project reviews
Get expert review of your program to deliver risk mitigation and deployment optimizations.
Tenant Connectivity
Get help establishing critical connections to ensure your ISC tenant is operational and ready for advanced functionalities.