What is the policy on cancellations and refunds for instructor-led classes?

[#1]

If you cancel or reschedule your registration fifteen (15) or more calendar days before the scheduled class start date, SailPoint will assess no charge. 

• If you cancel or reschedule your registration eight (8) to fourteen (14) calendar days prior to the class start date, SailPoint will assess 50% of the class fee. 

• If you do not show up for the event or cancel in seven (7) or fewer calendar days prior to the class start date, SailPoint will assess 100% of the class fee. 

• Requests for transfers to future class dates are handled as cancellation plus enrollment. The above cancellation and refund schedule does apply. 

• You may cancel (drop) your registration within 48 hours of completing your purchase using Training Units.  No fee will be assessed. 

  • Credit card purchases do not have a 48-hour grace period for cancellation without fee.

[#2]

If you cancel or reschedule your registration fifteen (15) or more calendar days before the scheduled class start date, SailPoint will assess no charge. 

• If you cancel or reschedule your registration eight (8) to fourteen (14) calendar days prior to the class start date, SailPoint will assess 50% of the class fee. 

• If you do not show up for the event or cancel in seven (7) or fewer calendar days prior to the class start date, SailPoint will assess 100% of the class fee. 

• Requests for transfers to future class dates are handled as cancellation plus enrollment. The above cancellation and refund schedule does apply. 

• You may cancel (drop) your registration within 48 hours of completing your purchase using Training Units.  No fee will be assessed. 

  • Credit card purchases do not have a 48-hour grace period for cancellation without fee.