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Go-live and After-Hours Support

Go-live and After-Hours Support

Peace of mind with after-hours support

When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint Support outside of the Monday – Friday 8 a.m. – 6 p.m. timeframe for a one-time event, we give you the option to engage our Support and Professional Services Teams to assist.

Our go-live support offering is staffed with highly skilled support and Professional Services consultants with experience in a variety of configuration and environmental issues. We will act as a second line of defense to marshal resources and ensure a smooth transition.

Customers with Premium support can open cases and immediately address them with our support team for new capabilities that are being released over the weekend, not just functionality that was already in production.

We recommend customers schedule the go-live support 4 weeks prior to the go-live date.


After-hours and go-live support is a paid service and Expert Service Hours are needed. To engage Weekend go-live, you can reach out to your Customer Success Manager or SailPoint Service Project Manager. 


  • Get an added layer of after-hours support for critical go-live periods.
  • Reduce risks from any unforeseen issues by collaborating with SailPoint experts.
  • Submit support tickets outside of business hours for comprehensive coverage of business-critical functionality.


After-hours and go-live support coordination

The SailPoint Services Team will work with each client team to determine the specified time period for the go-live Support. We will coordinate SailPoint resources in advance of the date with a clearly defined communication plan.

Our experienced consultants will be ready to accept your call on the go-live date should any issues arise. Your designated consultant will have full access across multiple SailPoint teams to drive issues to resolution during this critical juncture.

To request support for an after-hours or weekend go-live fill out the "Submit an Expert Services request" form at the bottom of the Working With Services page.

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Revision #:
11 of 11
Last update:
‎May 31, 2024 09:34 AM
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