Report fails with :sailpoint.tools.GeneralException: JasperPrint returned from async fill was returned null!

[#1]

Environment

Versions 6.1p1 and later

Error

When running a report from the Analyze -> Reports Menu, an error is reported "sailpoint.tools.GeneralException: JasperPrint returned from async fill was returned null!"

With the following seen in the System Out log or Syslog if configured.

2014-08-26 16:38:13,476 ERROR QuartzScheduler_Worker-3 sailpoint.reporting.LiveReportExecutor:277 - Exception encountered while executing Report. Exception: JasperPrint returned from async fill was returned null!

sailpoint.tools.GeneralException: JasperPrint returned from async fill was returned null!

at sailpoint.reporting.JasperExecutor.fill(JasperExecutor.java:653)

at sailpoint.reporting.JasperExecutor.buildResult(JasperExecutor.java:359)

at sailpoint.reporting.LiveReportExecutor.execute(LiveReportExecutor.java:239)

at sailpoint.api.TaskManager.runSync(TaskManager.java:708)

at sailpoint.scheduler.JobAdapter.execute(JobAdapter.java:116)

at org.quartz.core.JobRunShell.run(JobRunShell.java:202)

at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:529)

Caused by: sailpoint.tools.GeneralException: JasperPrint returned from async fill was returned null!

at sailpoint.reporting.JasperExecutor.fillAsync(JasperExecutor.java:703)

at sailpoint.reporting.JasperExecutor.fill(JasperExecutor.java:642)

Root Cause

The exception thrown here is generic and therefore, can be due to a variety of reasons.

1. First, check if there is only one instance of the jasperreports-x.x.x.jar in the IdentityIQ application classpath
2. If the report is large, does reducing the size of the report avoid the error?
   • If so, Support suggests increasing Java Virtual Machine heap size or running smaller reports.

Workaround/Fix

Configure Application server to load parent classloader last or remove non IdentityIQ jasperreports jar file from classpath. Increase Java Heap size via -Xmx JAVA option (varies according to Application container in use).