Why does Password Interceptor throw error: "Exception raised!Unknown error (0x80005000)"?

[#1]

Product

IdentityIQ Active Directory Password Interceptor Client Service

Environment

Windows 2003 and above

Error

ServiceEntry [] ERROR : "Exception raised!Unknown error (0x80005000)"

Root Cause

Password Interceptor (PWI) cannot reverse resolve DNS records of the domain controller

Workaround/Fix

An example of the PWI log output:

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "ENTER OnStart"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "url:https://server.example.com/iiq/rest/passwordIntercept"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "searchFilter:"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "iiq_response_timeout:0"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "ENTER passwordListner()"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "service started"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "EXIT OnStart"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "User:Alice"

01/01/2014 00:00:00 : ServiceEntry [] DEBUG : "queue count:1"

01/01/2014 00:00:00 : ServiceEntry [] ERROR : "Exception raised!Unknown error (0x80005000)"

The fix should be both fixing the DNS Server's reverse zone of the corresponding DC, as well as for possible missing or corrupted registry keys, as documented at The domain name may not appear in its correct form in the DNS record of a Windows 2000-based or Wind...