Peace of mind with after-hours assistance
When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint expertise outside of the Monday – Friday 8 a.m. – 6 p.m. timeframe for a one-time event, we give you the option to engage our team for assistance.
Our Go-Live Assistance offering is staffed with a highly skilled Identity Security Cloud consultants with experience in a variety of configuration and environmental issues. We will act as a second line of defense to marshal resources and ensure a smooth transition.
Go-live assistance details
The SailPoint Services Team will work with each client team to determine the specified time period for the Go-Live Assistance. We will coordinate SailPoint resource in advance of the date with a clearly defined communication plan.
Our experienced consultant will be ready to accept your call on the go-live date should any issues arise. Your designated consultant will have full access across multiple Identity Security Cloud teams to drive issues to resolution during this critical juncture.
We recommend customers schedule Identity Security Cloud Go-Live Assistance 4 weeks prior to the go-live date.
PLEASE NOTE:
Rule deploys are not supported, even for clients who purchase Weekend Go-Live Assistance, rule deploys are not covered in the Weekend Go-Live service as there are multiple teams involved in the rule deploy process.
Weekend Go-live Assistance is a paid service and Expert Service Hours are needed. To engage Weekend Go-live Assistance, you can reach out to your Customer Success Manager or SailPoint Service Project Manager.
Benefits
- Access to an Identity Security Cloud consultant to quickly collaborate on issues that could negatively impact a go-live
- Get an added layer of after-hours assistance for critical go-live periods
- Reduce risks from any unforeseen issues by collaborating with SailPoint experts
To request after hours go-live assistance, fill out the "Submit an Expert Services request" form at the bottom of the Working With Services page.
