When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint Support outside of the Monday – Friday 8 a.m. – 6 p.m. timeframe for a one-time event, we give you the option to engage our Support and Professional Services Teams to assist.
Our Go-Live Support offering is staffed with highly skilled IdentityNow Support and Professional Services consultants with experience in a variety of configuration and environmental issues. We will act as a second line of defense to marshal resources and ensure a smooth transition.
Customers with Premium support can open cases and immediately address them with our support team for new capabilities that are being released over the weekend, not just functionality that was already in production.
The SailPoint Services Team will work with each client team to determine the specified time period for the Go-Live Support. We will coordinate SailPoint resources in advance of the date with a clearly defined communication plan.
Our experienced consultants will be ready to accept your call on the go-live date should any issues arise. Your designated consultant will have full access across multiple IdentityNow teams to drive issues to resolution during this critical juncture.
We recommend customers schedule theIdentityNow Go-Live Support 4 weeks prior to the go-live date.
Please Note: Rule deploys are not supported, even for clients who purchase Weekend Go-Live Support, rule deploys are not covered in the Weekend Go-Live service as there are multiple teams involved in the rule deploy process.
Your cloud consultant will engage the following teams after business hours: