SailPoint Success Acceleration Service Packages
Platinum package
The Platinum Package offers a white-glove support experience for enterprises with more rigorous identity objectives and complex environments. It provides tailored guidance and expertise to address more intricate identity security use cases and requirements, along with expanded and ongoing program visibility and analysis.
Take advantage of your benefits
Our Platinum package is designed for industry leaders and organizations with ambitious goals or complex identity use cases, and includes a designated Support Technical Account Manager, CSM guided success planning, and access to expertise and guidance alongside enhanced operational assistance, and features designed to provide insight into your identity security program at every stage of your journey. These features work together to provide a solid foundation of visibility, engagement and enhanced support empowering you to navigate challenges, optimize your identity program, and attain your identity objectives.
Ask an architect
Use up to 80 expert advisory sessions per year to guide you on your SailPoint journey.
Rule reviews (including after-hours support)
Ensure all rules are inspected prior to deployment to ensure that they execute in an efficient and secure manner.
Identity University
Get 10 unlimited access seats with 10 certification exams and prep resources.
Feature adoption workshop
Rapidly expand capabilities with expert guidance on adopting additional features.
Maturity benchmarking
Annual benchmarking to measure your program against industry standards.
Project reviews
Get expert review of your program to deliver risk mitigation and deployment optimizations.
Navigate conference
Receive two annual passes to SailPoint's premier identity security conference.
Tenant Connectivity
Get help establishing critical connections to ensure your ISC tenant is operational and ready for advanced functionalities.