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How to Get Help

How to Get Help

There are several ways to get help during your Support plan hours.


        • Online: Raise a case via the support portal here.  

        • Email: You can create or a new ticket by sending an email to: Note that all cases submitted via email are created with the default severity level of “Severity 3 and Priority Medium.”  The severity can be changed in Compass after the ticket is created. 

        • Phone: US Customers can call 1-888-472-4578 and International Customers may call +1-512-346-2000 to reach SailPoint Support.

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Revision #:
5 of 5
Last update:
3 weeks ago
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