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How to Get Help

How to Get Help

There are several ways to get help during your Support plan hours.


        • Compass: Raise a case via the support portal here.  

        • Email: You can create or a new ticket by sending an email to: Note that all cases submitted via email are created with the default severity level of “Severity 3 and Priority Medium.”  The severity can be changed in Compass after the ticket is created. 

        • Phone: US Customers can call (888) 472-4578 and International Customers may call (512) 346-2000 to reach SailPoint Support.

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