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How to Get Help

How to Get Help

There are several ways to get help during your Support plan hours.


        • Online: Raise a case via the support portal here.  

        • Email: You can create or a new ticket by sending an email to: Note that all cases submitted via email are created with the default severity level of “Severity 3 and Priority Medium.”  The severity can be changed in Compass after the ticket is created. 

        • Phone: US Customers can call 1-888-472-4578 and International Customers may call +1-512-346-2000 to reach SailPoint Support.



We have (IIQ) RACF Connector installed and running on two levels:

CTS1380I SA-Agent CS Server version 4.0.10 ID CTSACS/STC34838 started
CTS1380I SA-Agent CS Server version 4.0.00 ID CTSACS/STC31171 started

Soon we will migrate from z/OS V2.3 to z/OS V2.4.

Do these RACF Connector levels support z/OS version 2.4?

Many thanks in advance.


Version history
Revision #:
7 of 7
Last update:
‎25-02-2020 09:16 AM
Updated by: