Showing results for 
Show  only  | Search instead for 
Did you mean: 

I forgot my user name. What can I do?

I forgot my user name. What can I do?

If you forget your IdentityNow user name, you can recover it from the Sign In page.




Know the work email or alternate email address associated with your IdentityNow account.


Complete the following steps:


1. On the Sign In page, click Problems signing in?

2. On the next page, click Forgot user name.

3. Enter the email address for your account and click Send email.

4. Check your email for a notification that contains your user name.

NOTE:  If you did not receive an email, it is probably because the email you entered is not assigned to your account. Contact your administrator for assistance.

5. Click Return to Sign In to sign in.


Related Documentation:


How do I change my password if I forget it or need to reset it?

Version history
Revision #:
6 of 6
Last update:
‎Oct 09, 2019 04:03 PM
Updated by: