Your administrator may have configured some custom apps so they are only available in certain circumstances. A corresponding error message is displayed below the app when you cannot open it. Contact your administrator for assistance.
Following are a list of reasons an app might not be available:
This app requires you to be on the network.
To access this app, you must be logged in at your office or on a VPN. You might also be blocked from launching the app when you're off-network if you have a specific role that your admin has deemed risky.
This app is not supported on mobile devices.
To access this app, you must be on a desktop computer.
Your administrator configured an app tile that only allows you to change a password for a source. This tile does not open an external page.
If you remove this tile from your Launchpad, you can still see it in your Password Manager.