How To: Accept as Solution

How To: Accept as Solution

Marking replies as solutions improves search and helps other users with similar issues.


Accepting Solutions in the Forums

Once your question in the forum has been answered, or your problem has been solved, it is important to mark the reply (or replies) as a solution. This will improve the chances of another user finding your post when they face a similar issue.


To accept a solution, visit your post in the forum.

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Scroll to the reply that helped you resolve your challenge. Click on the three vertical dots icon and then click the Accept As Solution button, located in the drop-down menu.

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You can also give Kudos to that reply to show your appreciation to that user.

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The marked reply will be highlighted green and will appear twice - in chronological order as well as at the top of the thread. This way other users can find the solution quickly, but they can also read it in its original context.

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If you answered your own question, you can accept your reply as a solution. If multiple users helped you, you can accept multiple solutions. 

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Marking solutions is critical to forum engagement and will greatly benefit other Compass users who have the same questions.


Interested in learning more about bookmarks and subscriptions? Read the How To: Bookmarking and Subscribing article.

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‎Aug 27, 2021 03:31 PM
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