Federated search pulls in results from Community, Identity University, the SaaS document sites, and Support Portal wikis. Read this tutorial to learn more about how you can filter and scope your search to find what you are looking for.
Search Bar
Start your search here. The search bar appears on every page, but you can also bookmark the Search Page to visit it directly.
Auto-Suggestions
As you add text to the search bar, you will see suggestions for your search term. Scroll and click on a relevant suggestion, or hit enter and click on the magnifying glass to continue with your search phrase.
Search Page
Here is a complete breakdown of the features on the full search page.
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1 |
Search Bar |
Use this field to type in your search phrase. Remember to avoid punctuation and non-descriptive filler words. Search is not case-sensitive. |
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Content Sources |
The search page defaults to all sources. You can select a tab to view sources from a specific site. Note that Identity University and Support Portal are separate portals and require you to log in before purchasing a course or submitting a ticket. |
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Filters |
Choose from more than one filter to scope your results. You can remove a filter by unchecking it from the left side component or clicking the “x” next to your selection along the top of the search page. Choose Clear all to start over. |
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Results |
These are your search results. Key words from your search phrase are in bold. |
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Export |
Export a CSV of your results to save or share with others. |
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Advanced Search |
Utilize this option to search exact phrase, with one or more words, and without certain words. You can also change the number of results to view by page. |
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Sort |
Sort your results by relevance or created date. |
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List and Grid View |
The search page defaults to list view but you can switch to grid view depending on your preference. |
Filters
There are multiple ways to filter results into areas that are relevant to you! Use the tabs along the top of the search page or select a Sources filter to a content source.
Filter by Root Category to keep the results at a high level or get granular with Parent Category and Board. Tip: If you know the name of the category or board you want to view results from, click on Show more or the magnifying glass to look it up.
You can also choose to search by Type if want to keep results constrained to forum, knowledge base, or blog.
Only interested in seeing topics with solutions? Check off the Solved filter when you search in any of the forums.
Other filters include label, tag, created date and author. Want more search tips? You can view the search tips anytime by clicking the gear icon on the far right side, towards the middle of the page.
