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How to: Forums

How to: Forums



Forums are a great way to communicate and collaborate with other community members about certain topics. By engaging with other community members who have different backgrounds, experiences, and skills, you will be able to explore new ideas and perspectives about particular topics.


Accessing SailPoint's forums

To see the most recent community conversations, start by finding the Community tab and then select the product that applies to your topic under the Discussion section.

Tutorial Screenshot #1.png


Posting a question

All community members are highly encouraged to participate in the forums by posting a question and replying to a thread. Many of our users have encountered similar instances and can provide some great insight to the questions or issues that you may have.

To post a question, find and select the Create a New Post button located above the most recent community conversation in that particular space.

Tutorial Screenshot #2.png


Writing a forum post

Here are a few key tips to keep in mind while you write your forum post:

  1. Keep your post's title short and concise.
  2. We encourage that you check out these suggestions before finalizing your post as some community members may have already posted the same question.
  3. For the body of your post, include as much information as possible about your question such the version number, connectors, and error logs.
  4. After you write out your title and message, select a label or tag that best categorizes your post which will make it easier for other community members to find it.

Tutorial Screenshot #3.png

To learn more about the best practices for drafting a post, check out the How to get the best answers to your questions article.


Replying in a forum thread

Sharing your expertise and insight is greatly appreciated by the community and will benefit other users who are experiencing the same issues. Any information that is provided will help community members better troubleshoot their issues.

To chime in on a conversation, start by clicking the subject of a post to view the thread and then select Reply to leave a comment.

Tutorial Screenshot #4.png

If you are replying to a specific person in the thread, you can tag them by putting an "@" before their username. Please refrain from using this symbol too often for certain users since they receive a notification each time they are tagged.


Editing a reply

Once you have replied to a message, you have the option to edit or delete your response at any time.

To delete a reply, start by finding the ":" symbol next to reply and then select Delete in the drop-down menu.

Tutorial Screenshot #5.png

Make sure you give Kudos to posts that helped you and use the Accept Solution button for your questions. This improves the search results for other community members with similar interests and it makes our community more engaging.


Returning to the main forum page

To return to the main forum, select All forum topics. If you would like to navigate to another topic in the same forum, click Previous Topic or Next Topic.

Tutorial Screenshot #6.png


All posts, whether a question or a reply, are visible to the entire community so please be careful and mindful of what is written in your post. 


Need to escalate an inappropriate post, article, and comment? Check out the How to: Report content to moderator article to find out more information.

Version history
Revision #:
31 of 31
Last update:
‎Feb 12, 2024 08:47 PM
Updated by: