- Overview
- Accessing SailPoint's forums
- Posting a question
- Writing a forum post
- Replying in a forum thread
- Editing a reply
- Returning to the main forum page
Overview
Forums are a great way to communicate and collaborate with other community members about certain topics. By engaging with other community members who have different backgrounds, experiences, and skills, you will be able to explore new ideas and perspectives about particular topics.
Accessing SailPoint's forums
To see the most recent community conversations, start by finding the Community tab and then select the relevant product under the Discussion section.
Posting a question
All community members are highly encouraged to participate in the forums by posting a question and replying to a thread. Many users have faced similar issues and can offer valuable insights into your questions or concerns.
To post a question, locate and click the Create a New Post button, which is situated above the most recent community conversations in that section.
Writing a forum post
Here are a few key tips to keep in mind while you write your forum post:
- Keep the title short and concise.
- Check existing posts to see if your question has already been asked.
- Include detailed information in the body of your post, such as version numbers, connectors, and error logs.
- Select a label or tag that best categorizes your post to help others find it more easily.
To learn more about the best practices for drafting a post, check out the How to get the best answers to your questions article.
Replying in a forum thread
Sharing your expertise and insights is highly valued by the community and can greatly assist other users facing similar issues. Your contributions will help community members troubleshoot their problems more effectively.
To join a conversation, click on the subject of the post to view the thread, and then select Reply to leave a comment.
If you are replying to a specific person in the thread, tag them by placing an "@" before their username. However, please use this feature sparingly, as users receive a notification each time they are tagged.
Editing a reply
After replying to a message, you can edit or delete your response at any time.
To delete a reply, locate the ":" symbol next to your reply and select Delete from the drop-down menu.
Be sure to give Kudos to posts that were helpful to you and use the Accept Solution button for answers that resolved your questions. This practice improves search results for other community members with similar interests and makes our community more engaging.
Returning to the main forum page
To return to the main forum, select All forum topics. To navigate to another topic within the same forum, click Previous Topic or Next Topic.
All posts, including questions and replies, are visible to the entire community. Please be mindful of what you write in your posts.
Need to escalate an inappropriate post, article, and comment? Check out the How to: Report content to moderator article to find out more information.
