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How to: Locate unanswered community questions

How to: Locate unanswered community questions

 

Overview

We strive to ensure that every community member receives a response. Whether it may be an IdentityIQ, IdentityNow, or any other SailPoint product-related question, our dedicated representatives will try their best to answer your questions. Did you know that helping us respond to unanswered questions is a great way to climb the Ranks and the Leaderboards? If you are interested in joining the effort, read this tutorial to learn more about how to find all unanswered questions in the community. 

 

Locating unanswered questions by topic

The search bar appears on every page, but you can also bookmark the Search page to visit it directly.

1. Type in the topic you interested in learning more about in the search bar and then click on the magnifying glass icon.

Tutorial Screenshot #1.png

2. Click on the Type of Post tab and then check mark the Forums filter.

Tutorial Screenshot #2.png

3. Select Advanced located to the left of Search Options and then check mark Topics with no replies.

Tutorial Screenshot #3.png

4. You now have a refined list of posts with no replies from all of SailPoint's product forums.

Note: To remove a filter, click on the "X" symbol.

Tutorial Screenshot #4.png

 

Locating unanswered questions by date

1. Type in the topic you interested in learning more about in the search bar and then click on the magnifying glass icon.

Tutorial Screenshot #5.png

2. Click on the Type of Post tab and then check mark the Forums filter.

Tutorial Screenshot #2.png

3. Select Advanced located to the left of Search Options and then check mark Topics with no replies.

Tutorial Screenshot #3.png

4. Click on the Date tab and then select the date of your choice.

Tutorial Screenshot #8.png

5. You now have a refined list of posts with no replies from all of SailPoint's product forums within a certain time frame.

Note: To remove a filter, click on the "X" symbol.

Tutorial Screenshot #9.png

 

Interested in learning more about Compass's ranks? Check out the How to: Ranks and badges article.
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Last update:
‎Feb 12, 2024 08:57 PM
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