If you encounter any problems or have questions about the Compass login process, please contact login-help@sailpoint.com.
- Registering as a new user
- Logging in as a returning user
- Resetting your password
- Requesting for an update to your personal information
- Frequently asked questions
- I do not remember my password and I think my email is out of date, who can I contact to help?
- I did not get an email with a verification or recovery code, what do I do next?
- My permissions in Compass look wrong, who do I reach out to for resolution?
- I have multiple accounts that I use for SailPoint’s websites, will this affect the way I login?
- What happened to my forum name?
- Will you add more websites to SailPoint’s single access?
- Do I still need to sign in on the other websites listed in the SailPoint directory?
Registering as a new user
1. Go to Compass and click Sign In which will take you to the single access page.
2. Select No account? Register now!
3. Review the SailPoint Terms of Service and select I Accept and Continue to follow through on creating a new account.
4. Fill in the required fields and click Submit.
- First name
- Last name
- Username
- Username should be between 2-21 characters, and begin and end with a number or letter
- Supported characters include ASCII alphanumeric, underscore, and dash
- Unicode characters are not supported
- Email address
- Please use your employee email address
- Password requirements
- No more than 2 repeated characters
- Minimum password length of 8 characters
- 5 unique characters
- 1 special character
- 1 number
- 1 uppercase character
- 1 lowercase character
- Verify password
5. Follow the prompt to verify your email address.
6. Enter the verification code that was sent to your email address and select Verify.
Note: If you do not see the verification email in a few minutes, please check your junk mail or spam folder. If you do not receive the email in your inbox, please contact your company's IT team and add the sailpoint.com domain to your white list.
7. You are now registered and signed in.
Check out the SailPoint directory and try it out! If you require assistance at any point in the process, please contact the team at login-help@sailpoint.com.
Logging in as a returning user
1. Go to Compass and click Sign In which will take you to the single access page.
2. Enter your email and click Submit.
3. Enter your current Compass password and click Sign On.
4. Update your password according to the following requirements:
- No more than 2 repeated characters
- Minimum password length of 8 characters
- 5 unique characters
- 1 special character
- 1 number
- 1 uppercase character
- 1 lowercase character
Note: If you do not see the verification email in a few minutes, please check your junk mail or spam folder. If you do not receive the email in your inbox, please contact your company's IT team and add the sailpoint.com domain to your whitelist.
5. Fill in the required fields and click Submit.
- First name
- Last name
- Username
- Username should be between 2-21 characters, and begin and end with a number or letter
- Supported characters include ASCII alphanumeric, underscore, and dash
- Unicode characters are not supported
Note: Not all users will be required to update their username.
6. Click Save.
Note: You will still need to sign in to view content from other sites, but you will not be required to enter your credentials again.
Check out the SailPoint directory and try it out! If you require assistance at any point in the process, please contact us at login-help@sailpoint.com.
Resetting your password
1. Go to Compass and click Sign In which will take you to the single access page.
2. Enter your email and click Submit.
3. Select Forgot Password.
4. Follow the directions on the prompt to set a new password which must meet the following requirements:
- Differs from current password
- No more than 2 repeated characters
- Minimum password length of 8 characters
- 5 unique characters
- 1 special character
- 1 number
- 1 uppercase character
- 1 lowercase character
5. Click Save when you are finished.
Note: If you do not see the verification email in a few minutes, please check your junk mail or spam folder. If you do not receive the email in your inbox, please contact your company's IT team and add the sailpoint.com domain to your white list.
If you require assistance at any point in the process, please contact us at login-help@sailpoint.com.
Requesting for an update to your personal information
To update your personal information for the items listed below, please email login-help@sailpoint.com.
- First name
- Last name
- Email address
- Username
Frequently asked questions
I do not remember my password and I think my email is out of date, who can I contact to help?
Contact us at login-help@sailpoint.com.
I did not get an email with a verification or recovery code, what do I do next?
Check your email rules, spam, junk, and quarantine folders and filters. If you still do not see the email in your inbox, please contact your company's IT team and add the sailpoint.com domain to your white list.
My permissions in Compass look wrong, who do I reach out to for resolution?
If you have any issues with Compass, please continue to use compass-help@sailpoint.com.
I have multiple accounts that I use for SailPoint’s websites, will this affect the way I login?
Since SailPoint's single access saves information to provide a seamless experience, users with multiple accounts may need to use an incognito or a dedicated browser in order to access specific profiles.
What happened to my forum name?
Forum names were migrated from the Compass Community and the Developer Portal to the unified login. Some usernames may have been changed to conform to the new guidelines for single access, while other users may be prompted to update their username when logging in. Changing the username does not affect your account history. Moving forward posts will reflect your updated forum name, and your account activity will be retained.
Will you add more websites to SailPoint’s single access?
Yes! We will continue to add SailPoint websites and portals to single access for a complete digital experience. To be notified of any changes, subscribe to Compass Community Announcements.
Do I still need to sign in on the other websites listed in the SailPoint directory?
You will still need to sign in to view content from other portals and websites, but you will not be required to enter your credentials again.
