Atlassian Cloud Jira Service Management

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Atlassian is a leading product company providing tools for collaboration and service desk. The SailPoint's Atlassian Cloud Jira Service Management Integration module is designed for bringing the service desk experience right out of the SailPoint's platform where the users can raise and track service desk tickets (Service / Incident / Change) to their logical closure from the platform itself.

Support Level: SailPoint Delivered

Connectors developed by SailPoint's Engineering team and supported under annual SailPoint support and maintenance. Reach out to SailPoint support for assistance.

Supported Use Cases

Create Ticket
Check Ticket Status

Supported Versions

Atlassian Jira Service Management (Cloud)

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SailPoint Support

SailPoint Professional Services

marcie_wright · ‎Jul 21, 2023

What are some use cases for implementing an API with Jira Service Management?

We are currently using IdentityIQ and Active Directory and are using the mover/leaver/joiner processes.

What are "other operations" as stated in the below.

The Rest based integration between SailPoint and IdentityIQ for Atlassian Cloud Jira Service Management system enables customers to create service request, incident, and change request ticket types in Atlassian Cloud Jira Service Management system for the configured operations (for example, creating account, removing /deleting access and other operations) using rest APIs.

Want to understand what type of benefits we would get from an API.

Thanks

Atlassian Cloud Jira Service Management