This Compass article has been replaced with Integrating SailPoint with ServiceNow Service Catalog. To learn more about this change, refer to this Connectivity Update.
SailPoint’s ServiceNow Service Portal Integration for IdentityNow enables SailPoint customers who also use ServiceNow to request and manage access through the Service Catalog – following a familiar workflow for a more seamless experience.
IMPORTANT: Due to these significant improvements, if you’re currently using an earlier version of the SailPoint ServiceNow application, you’ll need to remove it before replacing it with this new version. After you’ve installed the new version from the ServiceNow store, upgrading to future versions will be much simpler.
*This version is no longer supported by ServiceNow. SailPoint is providing "best effort" support for this version.
See the attached guide for instructions on integrating ServiceNow Service Catalog with IdentityNow.
IMPORTANT: When installing the SailPoint IdentityNow for Service Catalog v2 app check the Load demo data option before you click Install. This will ensure that the endpoint data required for the app to function correctly is loaded during installation.