Supported ServiceNow Applications and Store Versions

[#1]

SailPoint keeps updating the support for the 4 apps published in ServiceNow store to match the support policy of ServiceNow as well as versions released by IdentityNow and IdentityIQ.

SailPoint's ServiceNow team endeavours to announce the support of latest versions within 2 weeks post the GA (General Availability) release of ServiceNow as well as SailPoint releases.

IdentityNow related ServiceNow apps support matrix

IdentityNow customers can refer to following table to know the supported ServiceNow app versions.

	WashingtonDC	Vancouver	Utah
Governance Connector	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)
ServiceDesk	Supported Store Version 1.1 (March 2024)	Supported Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)
Service Catalog for IdentityNow	Supported Store Version 3.2 (April 2024)** Store Version 3.1 (Dec 2023)	Supported Store Version 3.1 (Dec 2023) Supported till March'2024: Store Version 3.0 (Sep 2023) Store Version 2.3.30 (May 2023) Store Version 2.3.29 (December 2022)	Supported Store Version 3.1 (Dec 2023) Supported till March'2024: Store Version 3.0 (Sep 2023) Store Version 2.3.30 (May 2023) Store Version 2.3.29 (December 2022)

IdentityIQ related ServiceNow apps support matrix

Governance Connector

IdentityIQ Version	WashingtonDC	Vancouver	Utah
8.4 (all patch versions)	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)
8.3 (all patch versions)	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)
8.2 p2 and later	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)	Supported Store Version 1.0.6 (December 2022)

SailPoint for Service Desk

IdentityIQ Version	WashingtonDC	Vancouver	Utah
8.4	Supported Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)
8.3 (all patch versions)	Supported Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)
8.2 p2 and later	Supported Store Version 1.1 (March 2024) Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)	Supported Store Version 1.0.8 (March 2023)

IdentityIQ for Service Catalog

IdentityIQ Version	WashingtonDC	Vancouver	Utah
8.4	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)	Supported  Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)
8.3 (all patch versions)	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)
8.2 (all patch versions)	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)	Supported Store Version 3.0 (Oct 2023) Store Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)	Supported Store Version 3.0 (Oct 2023) Version 2.5.0 (July 2023) Store Version 2.4.22 (February 2023)

[sycksn1017]

Has ServiceNow Washington DC version been tested in SailPoint?

[Kamesht]

Hello, 

Washington EA only has been released.

As mentioned on the page, we announce our support to the latest version within 2 weeks of GA release.