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Supported ServiceNow Applications and Store Versions

Supported ServiceNow Applications and Store Versions

SailPoint keeps updating the support for the 4 apps published in ServiceNow store to match the support policy of ServiceNow as well as versions released by IdentityNow and IdentityIQ.

SailPoint's ServiceNow team endeavours to announce the support of latest versions within 2 weeks post the GA (General Availability) release of ServiceNow as well as SailPoint releases.

 

IdentitySecurityCloud related ServiceNow apps support matrix

IdentitySecurityCloud customers can refer to following table to know the supported ServiceNow app versions.

 

 

WashingtonDC 

Vancouver

Utah

Governance Connector

Supported

Store Version 1.0.6 (December 2022)

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

ServiceDesk 

Supported

Store Version 1.1 (March 2024)

 

Supported

Store Version 1.0.8 (March 2023)

 

Supported

Store Version 1.0.8 (March 2023)

 

Service Catalog for IdentitySecurityCloud

(IdentityNow)

Supported

Store Version 3.2 (May 2024)

Store Version 3.1 (Dec 2023)

 

 

Supported

Store Version 3.1 (Dec 2023)

Supported till March'2024:

Store Version 3.0 (Sep 2023)

Store Version 2.3.30 (May 2023)

Store Version 2.3.29 (December 2022)

 

 

 

 

 

 

Supported

Store Version 3.1 (Dec 2023)

Supported till March'2024:

Store Version 3.0 (Sep 2023)

Store Version 2.3.30 (May 2023)

Store Version 2.3.29 (December 2022)

 

 

 

 

 

 

 

 

IdentityIQ related ServiceNow apps support matrix

Governance Connector

IdentityIQ Version

WashingtonDC

Vancouver

Utah

8.4 (all patch versions)

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

8.3 (all patch versions)

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

8.2 p2 and later

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

Supported

Store Version 1.0.6 (December 2022)

 

 

SailPoint for Service Desk

IdentityIQ Version

WashingtonDC

Vancouver

Utah

8.4 (all patch versions)

Supported

Store Version 1.1 (March 2024)

Store Version 1.0.8 (March 2023)

Supported

Store Version 1.0.8 (March 2023)

 

Supported

Store Version 1.0.8 (March 2023)

 

8.3 (all patch versions)

Supported

Store Version 1.1 (March 2024)

Store Version 1.0.8 (March 2023)

 

Supported

Store Version 1.0.8 (March 2023)

 

Supported

Store Version 1.0.8 (March 2023)

 

8.2 p2 and later

Supported

Store Version 1.1 (March 2024)

Store Version 1.0.8 (March 2023)

 

Supported

Store Version 1.0.8 (March 2023)

 

Supported

Store Version 1.0.8 (March 2023)

 



IdentityIQ for Service Catalog

IdentityIQ Version

WashingtonDC

Vancouver

Utah

8.4 (all patch versions)

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

 

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

Supported

 Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

8.3 (all patch versions)

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

8.2 (all patch versions)

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

Supported

Store Version 3.0 (Oct 2023)

Store Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 

Supported

Store Version 3.0 (Oct 2023)

Version 2.5.0 (July 2023)

Store Version 2.4.22 (February 2023)

 




 

Comments

Has ServiceNow Washington DC version been tested in SailPoint?

Hello, 

Washington EA only has been released.

As mentioned on the page, we announce our support to the latest version within 2 weeks of GA release. 

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