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What do I need to do if I am having issues accessing my virtual machine for IdentityIQ self-paced courses?

What do I need to do if I am having issues accessing my virtual machine for IdentityIQ self-paced courses?

 

  • Run speed tests to check the quality of your connectivity at Skytap Speedtest. Evaluate your results against these recommendations. If needed, suggestions to improve your network performance are found here.

    • Make sure you select the proper host where your VM should be located. Select the geographic area matching your physical location. Note, your physical location is based on your VPN presence.

    • Ping – under 100 ms

    • Jitter – under 5 ms

    • Download – above 1.0 Mbps

    • Upload – above 1.0 Mbps

  • Check that your browser is up to date and that your browser settings are compatible with the Cloud VM (allow cookies, popups and redirects)

  • Does your organization require VPN access which is active during the training, routing the VM access through their VPN? If yes, can you avoid this routing? This structure will always add latency.

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Last update:
‎Sep 13, 2023 03:16 PM
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