Identity University FAQs

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Where do I go if I have questions on how to use Identity University?

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Using Identity University

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What is "120444 User doesn’t exist. Please contact system administrator” Error?

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New learners
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How to DROP a course

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Having trouble with self-paced courses?

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How do I update details to my Identity University profile?

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Who do I contact for Training support?

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New learners
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How do I get an account on Identity University?

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What do I need to do if I am having issues accessing my virtual machine for IdentityIQ self-paced courses?

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What are my options for learning? Do you have both online and in-person options?

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Using Identity University

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Where can I find the Identity University Terms and Conditions of Use?

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Using Identity University

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Can I change the display size of the eLearning video?

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Using Identity University

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My internet connection is pretty spotty. Can I still use Identity University eLearning or attend a remote class?

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Using Identity University

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What can I expect from the Message Center?

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What happens to completed/expired training courses?

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Using Identity University

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What’s included in my Learning Plan page?

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Using Identity University

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How can I change my time zone in my account?

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Using Identity University

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What does it mean to “Launch” a course?

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Using Identity University

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What are the preferred browsers that support Identity University?

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Using Identity University

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How do I register for a self-paced eLearning course or instructor-led course?

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Using Identity University

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Identity University FAQs

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Knowledge Base Articles

Where do I go if I have questions on how to use Identity University?

What is "120444 User doesn’t exist. Please contact system administrator” Error?

How to DROP a course

Having trouble with self-paced courses?

How do I update details to my Identity University profile?

Who do I contact for Training support?

How do I get an account on Identity University?

What do I need to do if I am having issues accessing my virtual machine for IdentityIQ self-paced courses?

What are my options for learning? Do you have both online and in-person options?

Where can I find the Identity University Terms and Conditions of Use?

Can I change the display size of the eLearning video?

My internet connection is pretty spotty. Can I still use Identity University eLearning or attend a remote class?

What can I expect from the Message Center?

What happens to completed/expired training courses?

What’s included in my Learning Plan page?

How can I change my time zone in my account?

What does it mean to “Launch” a course?

What are the preferred browsers that support Identity University?

How do I register for a self-paced eLearning course or instructor-led course?