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"Launch" opens a window with a message instead of the course. What's the next step?

"Launch" opens a window with a message instead of the course. What's the next step?

If you are trying to see the course contents after Launching the VM of IdentityIQ courses, but no course contents are displayed, then you have to follow certain steps as it sounds like there might be a small, temporary connection hiccup.

1. A quick refresh of that new window usually resolves this. Please try refreshing your browser window, and then attempt to access the course again

2. Clear your browser history and cache once and try loading the course.

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Last update:
‎Feb 11, 2026 01:50 AM
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