This page is meant to be used as a guide and toolkit to help customers prepare to engage with their chosen implementation partner and for the planning and installing IdentityIQ.
High level pre-implementation tasks (do this first)
These are important SailPoint IdentityIQ specific tasks that should be completed prior to implementation kickoff.
Take free IdentityIQ Basic Training on Compass:
Sign up for a SailPoint hosted Fundamentals training class (optional but recommended)
Understand your hardware needs and start procurement process if necessary.
Attend Fundamentals Training class (take just prior to kick-off before the requirements gathering phase)
Training
It is very important that the team implementing IdentityIQ, technical and business users, even the managers and project managers overseeing IdentityIQ teams, have a good understanding of IdentityIQ. This makes the design and planning phase much smoother and gives you a head start on some of the knowledge necessary to make your implementation a success.
IdentityIQ Basic Training classroom training. check availability and sign-up for IdentityIQ Fundamentals course and more.
Resourcing IdentityIQ with the appropriate computing resources for a successful installation, in other words, how much hardware do we need to purchase or allocate to support IdentityIQ.
IdentityIQ Supported Platforms Matrix - this document provides the Operating Systems, Databases, Application Servers, Java Platforms, Web Browsers, Mobile and Language packs available for each version of SailPoint IIQ from 5.5 through the current 7.0 release.
Client resources needed for a typical IdentityIQ Implementation.
Expert services
SailPoint Expert Services consists of highly skilled consultants with a wealth of field experience and solution-specific technical depth. Their services are available to help with both implementation tasks and ongoing mentoring of IdentityIQ.
Expert services offerings
The Expert Services group provides these services. Ask your Customer Success Manager for more details.
“How to” answers
Discrete implementation tasks
Architectural and design guidance
Operational mentoring
Health Check
Governance Review
Performance Review
What is included in my SailPoint support?
Standard Customer Support is available during normal business hours, Monday through Friday. Premium Customer Support is available 24x7 for Severity 1 cases, and normal business hours for all others. See the Software support guide for fuller details about SailPoint Support.
