Peace of mind with after-hours assistance
When preparing for go-live, the SailPoint Professional Services team can provide you with an additional layer of support outside of normal business hours. For clients who require access to SailPoint Support outside of the Monday – Friday 8 a.m. – 6 p.m. timeframe for a one-time event, we give you the option to engage our Professional Services Teams to assist.
Our go-live assistance offering is staffed with a highly skilled consultant with experience in a variety of configuration and environmental issues. We will act as a second line of defense to marshal resources and ensure a smooth transition.
We recommend customers schedule the go-live assistance 4 weeks prior to the go-live date.
PLEASE NOTE:
After-hours and go-live assistance is a paid service and Expert Service Hours are needed. To engage Weekend go-live, you can reach out to your Customer Success Manager or SailPoint Service Project Manager.
Benefits
- Get an added layer of after-hours assistance for critical go-live periods.
- Reduce risks from any unforeseen issues by collaborating with a SailPoint expert.
After-hours and go-live assistance coordination
The SailPoint Services Team will work with each client team to determine the specified time period for go-live assistance. We will coordinate the SailPoint resource in advance of the date with a clearly defined communication plan.
Our experienced consultant will be ready to accept your call on the go-live date should any issues arise. Your designated consultant will have full access across multiple SailPoint teams to drive issues to resolution during this critical juncture.
To request support for an after-hours or weekend go-live fill out the "Submit an Expert Services request" form at the bottom of the Working With Services page.
