IdentityIQ: Troubleshooting stuck workflows

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Occasionally, you may find that an IdentityIQ workflow does not complete in the expected time, and may appear stuck. In this state, subsequently started workflows/tasks may fail to proceed.

There are several steps you can take to determine the cause or resolve the situation:

1. From IdentityIQ, navigate to the debug page at <identityiq_baseurl>/debug
2. In the Object Browser, use the dropdown to filter on WorkflowCase objects.
3. View any current WorkflowCase objects with a Created date more than 1 day in the past.
4. Delete any such objects, as they could be preventing subsequent activity.

If the same WorkflowCase objects repeatedly fail to complete, consider re-implementing the object in a different way.

An alternative option is to terminate any orphaned tasks that may exist on the server. To do so:

1. Launch the IIQ Console tool from the command line.
2. Run the following command:
   terminateOrphans please
3. Restart the stalled workflows to see if they complete.